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International Conference on Computational Science and Its Applications

ICCSA 2020: Computational Science and Its Applications – ICCSA 2020 pp 819–832Cite as

Innovation, Technology and User Experience in Museums: Insights from Scientific Literature

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Part of the book series: Lecture Notes in Computer Science ((LNTCS,volume 12249))

Abstract

Museums play an important role in preserving the heritage and cultural legacy of humanity, however, one of their main weaknesses in regards the user is their static nature. At present, and in the face of the development of diverse technologies and the ease of access to information, museums have upgraded their implementation of technologies aimed at improving the user experience, trying more and more to access younger audiences with a sensitivity and natural capacity for the management of new technologies. This work identifies trends in the use of technological tools by museums worldwide and the effect of these on the user or visitor experience through a review of scientific literature. To complete the work, we performed a search of the publications in the Scopus® referencing database, and downloaded, processed, and visualized the data using the VOSviewer® tool. The main trends identified in this context of analysis are related to the role of museums with the development and improvement of the user experience; orientation to young audiences and innovation driven by the user through Interactive Systems, digital games, QR Codes, apps, augmented reality, virtual reality and gamification, among others. The objective of the implementation of new technologies in the context of museums is to satisfy the needs of contemporary communication, for all types of content and aimed at an increasingly digital audience, in order to ensure positive interaction and feedback from ideas with social and cultural changes.

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Authors and Affiliations

  1. Universidad Simon Bolivar, Barranquilla, Colombia

    David Ovallos-Gazabon

  2. Departamento de Ciencias de la Computación y Electrónica, Universidad de la Costa, Barranquilla, Colombia

    Farid Meléndez-Pertuz

  3. Vicerrectoría de Investigaciones, Universidad Manuela Beltrán, Bogotá, Colombia

    Carlos Collazos-Morales & César A. Cardenas

  4. Universidad Cooperativa de Colombia, Bucaramanga, Colombia

    Ronald Zamora-Musa

  5. Departamento de Física, Universidad Federal de Pernambuco, Recife, Brazil

    Ramón E.R. González

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  1. David Ovallos-Gazabon
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  2. Farid Meléndez-Pertuz
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  3. Carlos Collazos-Morales
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  4. Ronald Zamora-Musa
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  5. César A. Cardenas
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  6. Ramón E.R. González
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Correspondence to Farid Meléndez-Pertuz .

Editor information

Editors and Affiliations

  1. University of Perugia, Perugia, Italy

    Osvaldo Gervasi

  2. University of Basilicata, Potenza, Potenza, Italy

    Beniamino Murgante

  3. Chair- Center of ICT/ICE, Covenant University, Ota, Nigeria

    Sanjay Misra

  4. University of Cagliari, Cagliari, Italy

    Chiara Garau

  5. University of Cagliari, Cagliari, Italy

    Ivan Blečić

  6. Clayton School of Information Technology, Monash University, Clayton, VIC, Australia

    David Taniar

  7. Department of Information Science, Kyushu Sangyo University, Fukuoka, Japan

    Bernady O. Apduhan

  8. University of Minho, Braga, Portugal

    Ana Maria A.C. Rocha

  9. Polytechnic University of Bari, Bari, Italy

    Eufemia Tarantino

  10. Polytechnic University of Bari, Bari, Italy

    Carmelo Maria Torre

  11. Department of Neurology, University of Massachusetts Medical School, Worcester, MA, USA

    Yeliz Karaca

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Ovallos-Gazabon, D., Meléndez-Pertuz, F., Collazos-Morales, C., Zamora-Musa, R., Cardenas, C.A., González, R.E. (2020). Innovation, Technology and User Experience in Museums: Insights from Scientific Literature. In: Gervasi, O., et al. Computational Science and Its Applications – ICCSA 2020. ICCSA 2020. Lecture Notes in Computer Science(), vol 12249. Springer, Cham. https://doi.org/10.1007/978-3-030-58799-4_59

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