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From Robotic Process Automation to Intelligent Process Automation

– Emerging Trends –

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Business Process Management: Blockchain and Robotic Process Automation Forum (BPM 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 393))

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Abstract

In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of “robotic process automation” (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called “Intelligent Process Automation” (IPA) emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.

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Notes

  1. 1.

    http://ibm.biz/ai-scenario-planning.

  2. 2.

    https://www.gartner.com/imagesrv/summits/docs/na/customer-360/C360_2011_brochure_FINAL.pdf.

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Authors and Affiliations

  1. IBM Research AI, Cambridge, MA, USA

    Tathagata Chakraborti, Vatche Isahagian, Rania Khalaf, Yasaman Khazaeni, Vinod Muthusamy, Yara Rizk & Merve Unuvar

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  1. Tathagata Chakraborti
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  2. Vatche Isahagian
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  3. Rania Khalaf
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  4. Yasaman Khazaeni
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  5. Vinod Muthusamy
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Correspondence to Vatche Isahagian .

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Editors and Affiliations

  1. University of Gothenburg, Gothenburg, Sweden

    Aleksandre Asatiani

  2. Universidad de Sevilla, Sevilla, Spain

    José María García

  3. Tampere University, Tampere, Finland

    Nina Helander

  4. Universidad de Sevilla, Sevilla, Spain

    Andrés Jiménez-Ramírez

  5. Kiel University, Kiel, Germany

    Agnes Koschmider

  6. WU Vienna, Vienna, Austria

    Jan Mendling

  7. Politecnico di Milano, Milan, Italy

    Giovanni Meroni

  8. Utrecht University, Utrecht, The Netherlands

    Hajo A. Reijers

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Chakraborti, T. et al. (2020). From Robotic Process Automation to Intelligent Process Automation. In: Asatiani, A., et al. Business Process Management: Blockchain and Robotic Process Automation Forum. BPM 2020. Lecture Notes in Business Information Processing, vol 393. Springer, Cham. https://doi.org/10.1007/978-3-030-58779-6_15

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