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Industrial Maintenance in the Digital World

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Abstract

For most industrial goods, markets have become global and highly competitive. Manufacturers, whose products are reaching the maturity phase of their life cycles, have to differentiate their offerings through complementary services (e.g., maintenance, repair, and overhaul). Driven by changing customer demand and the widespread adoption of cyber-physical systems, maintenance providers are pursuing performance or facilitator contracts as well as condition- and prediction-based maintenance policies to differentiate their offerings. However, many companies struggle to adapt their processes and develop sustainable offerings—even though these changes could address the principal-agent problem associated with maintenance outsourcing. This chapter outlines why innovation in industrial maintenance requires an integrated approach that leverages these opportunities simultaneously and how this approach addresses the principal-agent problem associated with maintenance outsourcing.

This chapter is based on the paper Vössing (2019).

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Authors and Affiliations

  1. Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

    Michael Vössing & Niklas Kühl

Authors
  1. Michael Vössing
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  2. Niklas Kühl
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Correspondence to Michael Vössing .

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Editors and Affiliations

  1. University of Bonn, Bonn, Germany

    Maria Maleshkova

  2. Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  3. Schaeffler Monitoring Services GmbH, Herzogenrath, Germany

    Philipp Jussen

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Vössing, M., Kühl, N. (2020). Industrial Maintenance in the Digital World. In: Maleshkova, M., Kühl, N., Jussen, P. (eds) Smart Service Management. Springer, Cham. https://doi.org/10.1007/978-3-030-58182-4_3

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  • DOI: https://doi.org/10.1007/978-3-030-58182-4_3

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  • Online ISBN: 978-3-030-58182-4

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