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International Conference on Electronic Participation

ePart 2020: Electronic Participation pp 41–53Cite as

Making e-Government Work: Learning from the Netherlands and Estonia

Part of the Lecture Notes in Computer Science book series (LNISA,volume 12220)

Abstract

Countries are struggling to develop data exchange infrastructures needed to reap the benefits of e-government. Understanding the development of infrastructures can only be achieved by combining insights from institutional, technical and process perspectives. This paper contributes by analysing data exchange infrastructures in the Netherlands and Estonia from an integral perspective. The institutional design framework of Koppenjan and Groenewegen is used to analyse the developments in both countries. The analysis shows that the starting points, cultures, path dependencies and institutional structure result in different governance models for data exchange infrastructures. Estonia has a single – centrally governed – data-exchange infrastructure that is used by public and private parties for all kinds of data exchanges (including citizen-to-business and business-to-business). In contrast, the institutional structure in the Netherlands demands a strict demarcation between public and private infrastructures, resulting in several data exchange infrastructures. While there are examples of sharing infrastructure components across various levels of the Dutch government, public infrastructures cannot be used for business-to-business or citizen-to-business data exchange due to the potential for market distortion by government. Both the centrally governed Estonian model and the decentrally governed Dutch model have pros and cons on multiple levels.

Keywords

  • E-government
  • Data-exchange infrastructures
  • Institutional design

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  • DOI: 10.1007/978-3-030-58141-1_4
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Notes

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    www.digicampus.tech.

  2. 2.

    https://www.ria.ee/en/.

  3. 3.

    https://www.mkm.ee/en.

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Author information

Authors and Affiliations

  1. Digicampus, Delft University of Technology, Delft, The Netherlands

    Nitesh Bharosa

  2. Information Systems Group, Tallinn University of Technology, Tallinn, Estonia

    Silvia Lips & Dirk Draheim

Authors
  1. Nitesh Bharosa
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  2. Silvia Lips
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  3. Dirk Draheim
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Corresponding author

Correspondence to Nitesh Bharosa .

Editor information

Editors and Affiliations

  1. University of Agder, Kristiansand, Norway

    Sara Hofmann

  2. Corvinus University of Budapest, Budapest, Hungary

    Csaba Csáki

  3. Danube University Krems, Krems, Austria

    Noella Edelmann

  4. Danube University Krems, Krems, Austria

    Thomas Lampoltshammer

  5. Linköping University, Linköping, Sweden

    Ulf Melin

  6. Danube University Krems, Krems, Austria

    Peter Parycek

  7. University of Zurich, Zurich, Switzerland

    Prof. Dr. Gerhard Schwabe

  8. University of Macedonia, Thessaloniki, Greece

    Efthimios Tambouris

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Bharosa, N., Lips, S., Draheim, D. (2020). Making e-Government Work: Learning from the Netherlands and Estonia. In: , et al. Electronic Participation. ePart 2020. Lecture Notes in Computer Science(), vol 12220. Springer, Cham. https://doi.org/10.1007/978-3-030-58141-1_4

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  • DOI: https://doi.org/10.1007/978-3-030-58141-1_4

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