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Quality Defined and the Values Concept

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The Emergence Paradigm in Quality Management

Abstract

In this chapter we will discuss in more detail the definitions and descriptions of the quality concept. We will need these at a later stage to compare and contrast the differences in thought and the differences in quality paradigms.

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Notes

  1. 1.

    In Garvin’s description of this approach, the evaluation of the product is only quantitatively described. We will deal with this later in paragraph 2.2.

  2. 2.

    These phases were developed in the eighties under the leadership of Hardjono into the so-called Berenschot Generation Model and among other things described in Hardjono and Hess (1993) De Nederlandse kwaliteitsprijs en onderscheiding, Kluwer, Deventer.

  3. 3.

    More about this in paragraph 1.4., as it is dealing with values.

  4. 4.

    Read more: http://www.businessdictionary.com/definition/ethical-values.html.

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Author information

Authors and Affiliations

  1. De Goudse School, Gouda, Zuid-Holland, The Netherlands

    Em-Prof. Dr.Ing. Teun Hardjono

  2. Van Kemenade ACT, Nuenen, The Netherlands

    Dr. Everard van Kemenade

Authors
  1. Em-Prof. Dr.Ing. Teun Hardjono
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  2. Dr. Everard van Kemenade
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Correspondence to Teun Hardjono .

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Hardjono, T., van Kemenade, E. (2021). Quality Defined and the Values Concept. In: The Emergence Paradigm in Quality Management. Springer, Cham. https://doi.org/10.1007/978-3-030-58096-4_2

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  • DOI: https://doi.org/10.1007/978-3-030-58096-4_2

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