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Channels and Barriers

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Fundamental Theories of Business Communication

Part of the book series: New Perspectives in Organizational Communication ((NPOC))

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Abstract

This chapter includes major theories about how communication is or is not transmitted, received, and interpreted, including actual barriers to conveyance of meaning and transparency. With the exception of genderlect theory (Tannen Gender and conversational interaction. Oxford University Press, 1993, You just don’t understand. HarperCollins, 2013), all of the theories in this group put message senders in principal roles, even when they are non-human entities. Theories in this group address such issues as the ability to communicate effectively, the costs and benefits of message transparency, the factors that promote transparency, the reduction of message ambiguity, the promotion of message attentiveness, and eliciting trust in message senders. Going further, these theories also raise intriguing questions for scholars. What rewarding partnerships can be forged between these theories with those in other complementary categories such as flows and patterns, organizational structures and cultural characteristics and influences, and motivation and persuasion? Lastly, what ethical opportunities and challenges are posed by the channels and barriers theories?

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Authors and Affiliations

  1. Texas A&M International University, Laredo, TX, USA

    Milton Mayfield & Jacqueline Mayfield

  2. Marshall School of Business, University of Southern California, Los Angeles, CA, USA

    Robyn Walker

Authors
  1. Milton Mayfield
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  2. Jacqueline Mayfield
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  3. Robyn Walker
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Correspondence to Jacqueline Mayfield .

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Mayfield, M., Mayfield, J., Walker, R. (2020). Channels and Barriers. In: Fundamental Theories of Business Communication. New Perspectives in Organizational Communication. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-57741-4_5

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