Abstract
The concluding chapter explores how the tension between the individual and the system, between the client’s expectations and the profession’s assignment causes legitimacy deficits in the concrete welfare work. Since the process is supported by the administrative split between help and control, solidarity and justice, individual freedom and collective will, this basic approach must be changed. It offers the communicative action perspective, which shows that these fragmented phenomena instead are deeply interconnected, are two sides of the same phenomenon. As such, they become real resources for dealing with legitimacy deficits. The contradiction between the individual’s increased dependency and increased demands for self-realization and self-determination can be exceeded and ensure a shared responsibility, basic equality and effective cooperation between the parties.
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Kihlström, A. (2020). Conclusions: Legitimacy Challenges. In: Communicative Legitimacy. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-54949-7_4
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DOI: https://doi.org/10.1007/978-3-030-54949-7_4
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