Abstract
This study examines the joint impact of modality interactivity and deception on the quality of group communication and subsequent group outcomes. Communication quality was examined as three meta-dimensions of relational communication, interactional communication, and task communication qualities. Results from two experiments indicated that audio communication performed as well as or better than face-to-face interaction and far better than text on all three communication quality factors. Deception did not impair communication qualities but did impair performance, suggesting that deceivers successfully led group members astray in their decision-making without noticeably damaging the group’s communication. Communication quality meta-dimensions were positively correlated with both perceived and actual task performance.
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Acknowledgement
We are grateful to the Army Research Office for funding much of the work reported in this book under Grant W911NF-16-1-0342.
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This research was sponsored by the Army Research Office and was accomplished under Grant Number W911NF-16-1-0342. The views and conclusions contained in this document are those of the authors and should not be interpreted as representing the official policies, either expressed or implied, of the Army Research Office or the U.S. Government. The U.S. Government is authorized to reproduce and distribute reprints for Government purposes notwithstanding any copyright notation herein.
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Helquist, J., Wiers, K., Burgoon, J.K. (2021). Effects of Modality Interactivity and Deception on Communication Quality and Task Performance. In: Subrahmanian, V.S., Burgoon, J.K., Dunbar, N.E. (eds) Detecting Trust and Deception in Group Interaction. Terrorism, Security, and Computation. Springer, Cham. https://doi.org/10.1007/978-3-030-54383-9_9
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