Abstract
This chapter is about what happens once all the preliminaries (ordering, scheduling, protocoling, checking in, safety checking, and waiting) have been completed. The key concepts of productivity, capacity, and utilization are discussed with respect to equipment and the people who use it. These metrics are essential to understand the necessary capacity to support a clinical practice, and they vary greatly between walk-in services, scheduled outpatient services, and inpatient services. The need for “excess” capacity to accommodate surges in demand and to assure timely response for urgent cases is also discussed. The chapter concludes with a discussion of some of the challenges to staying on time.
Ma’am, this vacuum cleaner will cut your work in half!
Then I would like to buy two!
Mathematical joke
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Notes
- 1.
The tendency for workers to perform differently when they know that they are being observed is known as the Hawthorne effect.
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Rosenthal, D., Pianykh, O. (2021). Creating the Images. In: Efficient Radiology. Springer, Cham. https://doi.org/10.1007/978-3-030-53610-7_7
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