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International Conference on Business Information Systems

BIS 2020: Business Information Systems pp 210–223Cite as

Countering Congestion: A White-Label Platform for the Last Mile Parcel Delivery

Part of the Lecture Notes in Business Information Processing book series (LNBIP,volume 389)

Abstract

The success of online shopping combined with the convenience of home delivery leads to massive congestion in cities. CEP (Courier-Express-Parcels) service provider have increasing cost and service pressure, especially in the last mile parcel delivery. Therefore, we propose a process-based white-label last mile delivery platform as a smart city approach to counter congestion. It allows the consolidation of parcels on the last mile, considers customer preferences, and gives local carriers access to the parcel market. This platform is conceptualized based on insights from interviews and workshops with experts. Experiences from a pilot study are discussed.

Keywords

  • Inter-organizational process
  • Parcel delivery
  • Last mile logistics
  • Conceptual architecture
  • Smart cities

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Notes

  1. 1.

    http://smile-project.de/.

  2. 2.

    http://smile-project.de/wp-content/uploads/2019/04/GS1_SMile_Broschuere.pdf.

  3. 3.

    They were invited from the German Federal Association of Courier-Express-Post (BdKEP) https://bdkep.de/.

  4. 4.

    https://github.com/bptlab/chimera/tree/smile.

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Acknowledgement

The research leading to these results has been partly funded by the BMWi under grant agreement 01MD18012C, Project SMile. http://smile-project.de.

Author information

Authors and Affiliations

  1. Hasso Plattner Institut, University of Potsdam, Potsdam, Germany

    Luise Pufahl, Sven Ihde & Mathias Weske

  2. Information System Institute, Leipzig University, Leipzig, Germany

    Michael Glöckner & Bogdan Franczyk

  3. Pickshare, Dortmund, Germany

    Björn Paulus

Authors
  1. Luise Pufahl
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  2. Sven Ihde
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  3. Michael Glöckner
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  4. Bogdan Franczyk
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  5. Björn Paulus
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  6. Mathias Weske
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Corresponding author

Correspondence to Luise Pufahl .

Editor information

Editors and Affiliations

  1. Poznań University of Economics and Business, Poznan, Poland

    Prof. Witold Abramowicz

  2. University of Colorado, Colorado Springs, CO, USA

    Gary Klein

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Pufahl, L., Ihde, S., Glöckner, M., Franczyk, B., Paulus, B., Weske, M. (2020). Countering Congestion: A White-Label Platform for the Last Mile Parcel Delivery. In: Abramowicz, W., Klein, G. (eds) Business Information Systems. BIS 2020. Lecture Notes in Business Information Processing, vol 389. Springer, Cham. https://doi.org/10.1007/978-3-030-53337-3_16

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  • DOI: https://doi.org/10.1007/978-3-030-53337-3_16

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