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Countering Congestion: A White-Label Platform for the Last Mile Parcel Delivery

Part of the Lecture Notes in Business Information Processing book series (LNBIP,volume 389)


The success of online shopping combined with the convenience of home delivery leads to massive congestion in cities. CEP (Courier-Express-Parcels) service provider have increasing cost and service pressure, especially in the last mile parcel delivery. Therefore, we propose a process-based white-label last mile delivery platform as a smart city approach to counter congestion. It allows the consolidation of parcels on the last mile, considers customer preferences, and gives local carriers access to the parcel market. This platform is conceptualized based on insights from interviews and workshops with experts. Experiences from a pilot study are discussed.


  • Inter-organizational process
  • Parcel delivery
  • Last mile logistics
  • Conceptual architecture
  • Smart cities

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    They were invited from the German Federal Association of Courier-Express-Post (BdKEP)

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The research leading to these results has been partly funded by the BMWi under grant agreement 01MD18012C, Project SMile.

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Correspondence to Luise Pufahl .

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Pufahl, L., Ihde, S., Glöckner, M., Franczyk, B., Paulus, B., Weske, M. (2020). Countering Congestion: A White-Label Platform for the Last Mile Parcel Delivery. In: Abramowicz, W., Klein, G. (eds) Business Information Systems. BIS 2020. Lecture Notes in Business Information Processing, vol 389. Springer, Cham.

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