Abstract
This chapter shifts focus to the technology and discusses the use of cloud computing and how this is a trend that has many positive aspects for its users. However, the idea of trust comes into play because cloud computing technology is a very abstract concept for many users, and details of its operation are often not revealed. The chapter discusses the technology overall, but quickly shifts focus to a specific example and explores the interaction between a cloud provider and a cloud user from the perspective of trust. Trust between the two interacting parties can affect the user positive experience. This is even a bigger factor when considering a recurring interaction, or an interaction that is continuous over time. The chapter focuses mainly on the perspective of the user. The cloud provider is also significant in the discussion, as well as the elements of chance and overall policy. The overall aim is to discuss the motivation for an interaction that will provide a positive experience for the user and a positive payoff for the cloud service provider, as the interaction progresses in time.
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Antoniou, J. (2021). Cloud Computing: Considering Trust as Part of the User Quality of Experience. In: Quality of Experience and Learning in Information Systems. EAI/Springer Innovations in Communication and Computing. Springer, Cham. https://doi.org/10.1007/978-3-030-52559-0_4
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DOI: https://doi.org/10.1007/978-3-030-52559-0_4
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