Skip to main content

The Effect of Digital Community-Based Tourism Platform to Hosts’ Livelihood

  • Conference paper
  • First Online:
Evolving Perspectives on ICTs in Global Souths (IDIA 2020)

Abstract

In this paper, we present results of a contextual inquiry study in a Community-Based Tourism (CBT) village. We investigate the influence of an enabling digital service platform for tourism that rural Tanzanians utilise to attract and host guests. Our interviews and observations show that hosting tourists delivers positive short-term livelihood outcomes (income, visitors), but the long-term impact (social, infrastructure) to the communities requires deeper consideration. We recommend that sustainable digital service platforms for CBT should be developed and assessed including their features in addressing long-term impacts on livelihood. We propose the following topics for consideration in future development of digital CBT platforms: the role of surrounding communities, rewards to platform contributors, enabling of indirect economic activities, understanding conflict-of-interest between communities and platform, empowerment all of the users, and monitoring the local performance of the platform for its users.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Ahmed, S.I., et al.: Peer-to-peer in the workplace: a view from the road. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. - CHI 2016, pp. 5063–5075. ACM Press, New York (2016)

    Google Scholar 

  2. Lampinen, A., Cheshire, C.: Hosting via Airbnb: motivations and financial assurances in monetized network hospitality. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. - CHI 2016, pp. 1669–1680. ACM Press, New York (2016). https://doi.org/10.1145/2858036.2858092

  3. Parente, R.C., Geleilate, J.-M.G., Rong, K.: The sharing economy globalization phenomenon: a research agenda. J. Int. Manag. 24, 52–64 (2018)

    Article  Google Scholar 

  4. Dreyer, B., Lüdeke-Freund, F., Hamann, R., Faccer, K.: Upsides and downsides of the sharing economy: collaborative consumption business models’ stakeholder value impacts and their relationship to context. Technol. Forecast. Soc. Change. 125, 87–104 (2017)

    Article  Google Scholar 

  5. Malin, B.J., Chandler, C.: Free to work anxiously: splintering precarity among drivers for Uber and Lyft. Commun. Cult. Crit. 10, 382–400 (2017)

    Article  Google Scholar 

  6. Martin, C.J.: The sharing economy: a pathway to sustainability or a nightmarish form of neoliberal capitalism? Ecol. Econ. 121, 149–159 (2016). https://doi.org/10.1016/j.ecolecon.2015.11.027

    Article  Google Scholar 

  7. Mead, D.C., Liedholm, C.: The dynamics of micro and small enterprises in developing countries. World Dev. 26, 61–74 (1998)

    Article  Google Scholar 

  8. Glöss, M., McGregor, M., Brown, B.: Designing for labour: Uber and the on-demand mobile workforce. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. - CHI 2016, pp. 1632–1643. ACM Press, New York (2016)

    Google Scholar 

  9. Harvey, J., Golightly, D., Smith, A.: HCI as a means to prosociality in the economy. In: Proceedings of the 32nd annual ACM conference on Human factors in computing systems. - CHI 2014, pp. 2955–2964. ACM Press, New York (2014)

    Google Scholar 

  10. Soro, A., Brereton, M., Taylor, J.L., Lee Hong, A., Roe, P.: A cross-cultural noticeboard for a remote community: design, deployment, and evaluation. In: Bernhaupt, R., Dalvi, G., Joshi, A., Balkrishan, D.K., O’Neill, J., Winckler, M. (eds.) INTERACT 2017. LNCS, vol. 10513, pp. 399–419. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-67744-6_26

    Chapter  Google Scholar 

  11. Halloluwa, T., Vyas, D., Usoof, H., Bandara, P., Brereton, M., Hewagamage, P.: Designing for financial literacy: co-design with children in rural Sri Lanka. In: Bernhaupt, R., Dalvi, G., Joshi, A., Balkrishan, D.K., O’Neill, J., Winckler, M. (eds.) INTERACT 2017. LNCS, vol. 10513, pp. 313–334. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-67744-6_21

    Chapter  Google Scholar 

  12. Koskinen, K., Bonina, C., Eaton, B.: Digital platforms in the global south: foundations and research agenda. In: Nielsen, P., Kimaro, H.C. (eds.) ICT4D 2019. IAICT, vol. 551, pp. 319–330. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-18400-1_26

    Chapter  Google Scholar 

  13. Knutsson, P., Ostwald, M.: A process-oriented sustainable livelihoods approach–a tool for increased understanding of vulnerability, adaptation and resilience. Mitig. Adapt. Strat. Glob. Change (2006). https://doi.org/10.1007/s11027-006-4421-9

  14. Walsham, G.: ICT4D research: reflections on history and future agenda. Inf. Technol. Dev. 23, 18–41 (2017)

    Article  Google Scholar 

  15. Manyara, G., Jones, E.: Community-based tourism enterprises development in Kenya: an exploration of their potential as avenues of poverty reduction. J. Sustain. Tour. 15, 628–644 (2007)

    Article  Google Scholar 

  16. Okazaki, E.: A community-based tourism model: its conception and use. J. Sustain. Tour. 16, 511–529 (2008)

    Article  Google Scholar 

  17. Novelli, M., Gebhardt, K.: Community based tourism in Namibia: ‘Reality Show’ or ‘Window Dressing’? Curr. Issues Tour. 10, 443–479 (2007)

    Article  Google Scholar 

  18. Rega, I., Inversini, A.: eTourism for Development (eT4D): the missing piece in the ICT4D research agenda. Inf. Technol. Int. Dev. 12, 19–24 (2016)

    Google Scholar 

  19. Simons, I., de Groot, E.: Power and empowerment in community-based tourism: opening Pandora’s box? Tour. Rev. 70, 72–84 (2015)

    Article  Google Scholar 

  20. Kontogeorgopoulos, N., Churyen, A., Duangsaeng, V.: Success factors in community-based tourism in Thailand: the role of luck, external support, and local leadership. Tour. Plan. Dev. 11, 106–124 (2014)

    Article  Google Scholar 

  21. Tao, T.C.H., Wall, G.: Tourism as a sustainable livelihood strategy. Tour. Manag. 30, 90–98 (2009)

    Article  Google Scholar 

  22. Lasso, A., Dahles, H.: Are tourism livelihoods sustainable? Tourism development and economic transformation on Komodo Island, Indonesia. Asia Pacific J. Tour. Res. 1665, 1–13 (2018)

    Google Scholar 

  23. Sloan, P., Legrand, W., Simons-Kaufmann, C.: A survey of social entrepreneurial community-based hospitality and tourism initiatives in developing economies. Worldwide Hosp. Tour. Themes 6, 51–61 (2014). https://doi.org/10.1108/WHATT-11-2013-0045

    Article  Google Scholar 

  24. Blackstock, K.: A critical look at community based tourism. Community Dev. J. 40(1), 39–49 (2005)

    Article  Google Scholar 

  25. Duncombe, R.: Using the livelihoods framework to analyze ICT applications for poverty reduction through microenterprise. Inf. Technol. Int. Dev. 3, 81–100 (2007)

    Article  Google Scholar 

  26. Chambers, R., Conway, G.R.: Sustainable rural livelihoods: practical concepts for the 21st century. Institute of Development Studies (1992)

    Google Scholar 

  27. Holmes, K., Suffian, S., Lackey, J.D., Mehta, K.: Pilot results of a telemedicine social franchise in rural Kenya: evidence of sustainable livelihood creation. Procedia Eng. 78, 200–207 (2014)

    Article  Google Scholar 

  28. Oteng-Ababio, M., Tanle, A., Amoah, S.T., Kusi, L., Kosoe, E.A., Bagson, E.: ‘Informal exceptionalism?’ labour migrants’ creative entrepreneurship for sustainable livelihoods in accra. Ghana. J. Asian Afr. Stud. 54, 88–103 (2019)

    Article  Google Scholar 

  29. DFID (Department for International Development): Sustainable livelihoods guidance sheets (1999)

    Google Scholar 

  30. McLean, J.E.: Beyond the pentagon prison of sustainable livelihood approaches and towards livelihood trajectories approaches. Asia Pac. Viewp. 56, 380–391 (2015)

    Article  Google Scholar 

  31. Beyer, H., Holtzblatt, K.: Contextual Design: Defining Customer-Centered Systems. Elsevier, London (1997)

    Google Scholar 

  32. Millen, D.R.: Rapid ethnography: time deepening strategies for HCI field research. In: Proceedings of the Conference on Designing Interactive Systems Processes, Practices, Methods, and Techniques - DIS 2000, pp. 280–286. ACM Press, New York (2000)

    Google Scholar 

  33. Wyche, S.P., Murphy, L.L.: “Dead China-make” phones off the grid: investigating and designing for mobile phone use in rural Africa. In: Proceedings of the Designing Interactive Systems Conference on - DIS 2012, p. 186. ACM Press, New York (2012)

    Google Scholar 

  34. Hagiu, A.: Strategic decisions for multisided platforms. MIT Sloan Manag. Rev. 55, 71–80 (2014)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Pietari Keskinen .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Keskinen, P., Arvila, N., Winschiers-Theophilus, H., Nieminen, M. (2020). The Effect of Digital Community-Based Tourism Platform to Hosts’ Livelihood. In: Junio, D., Koopman, C. (eds) Evolving Perspectives on ICTs in Global Souths. IDIA 2020. Communications in Computer and Information Science, vol 1236. Springer, Cham. https://doi.org/10.1007/978-3-030-52014-4_1

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-52014-4_1

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-52013-7

  • Online ISBN: 978-3-030-52014-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics