Abstract
The paper proposes a multi-level design framework on basis of SDA (Service Dominant Architecture) for building Systems of Engagement (SoE). Meso-level transformational mechanisms (processes) play a key role in linking the micro-level actor engagement with the macro-level of co-creation of value. SDA proposes a framework and design environment to design and operate service systems. SDA provides a knowledge base of design knowledge which can be translated and incorporated into solution designs. Focus of our research is on how organizations can enable actor engagement building Systems of Engagement (SoE) using Service Dominant Architecture (SDA). This is a continuation of our previous research endeavours and yielded results on SDA.
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Weiss, P. (2020). Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture. In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208. Springer, Cham. https://doi.org/10.1007/978-3-030-51057-2_17
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