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A Comparison of the User Experiences of Primary Care Electronic Health Record Systems

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Part of the Advances in Intelligent Systems and Computing book series (AISC,volume 1205)


Digital health records play an important role for the information flow in primary care organizations that carry out services at patient’s home. Mobile digital solutions have improved the access to up-dated care information at the patient’s home, facilitating new ways for clinical workflow and care delivery. This paper presents a study comparing the user experiences of two electronic health record systems in two primary care organizations in Norway. Qualitative research methods were applied with interviews and observations made between 2017 and 2019 where clinical end-users of primary care electronic health records participated. The study showed that the systems had an important function for the daily operations, both from a care and administrative perspective, and that the introduction of mobile devices had changed how individual digital care plans were used in the clinical work process, even though there were issues that could be improved.


  • User experience
  • User studies
  • Electronic health records
  • Primary care
  • Individual digital care plan

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The author thanks the informants of the study for their contribution. Financial support was provided by the Faculty of Engineering and Science at the University of Agder in Norway and from the research project 3P–Patients and Professionals in Productive Teams [15].

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Correspondence to Berglind Fjola Smaradottir .

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Smaradottir, B.F. (2020). A Comparison of the User Experiences of Primary Care Electronic Health Record Systems. In: Kalra, J., Lightner, N. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1205. Springer, Cham.

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