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International Conference on Applied Human Factors and Ergonomics

AHFE 2020: Advances in Human Factors and Ergonomics in Healthcare and Medical Devices pp 233–238Cite as

A Comparison of the User Experiences of Primary Care Electronic Health Record Systems

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Part of the Advances in Intelligent Systems and Computing book series (AISC,volume 1205)

Abstract

Digital health records play an important role for the information flow in primary care organizations that carry out services at patient’s home. Mobile digital solutions have improved the access to up-dated care information at the patient’s home, facilitating new ways for clinical workflow and care delivery. This paper presents a study comparing the user experiences of two electronic health record systems in two primary care organizations in Norway. Qualitative research methods were applied with interviews and observations made between 2017 and 2019 where clinical end-users of primary care electronic health records participated. The study showed that the systems had an important function for the daily operations, both from a care and administrative perspective, and that the introduction of mobile devices had changed how individual digital care plans were used in the clinical work process, even though there were issues that could be improved.

Keywords

  • User experience
  • User studies
  • Electronic health records
  • Primary care
  • Individual digital care plan

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References

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Acknowledgments

The author thanks the informants of the study for their contribution. Financial support was provided by the Faculty of Engineering and Science at the University of Agder in Norway and from the research project 3P–Patients and Professionals in Productive Teams [15].

Author information

Authors and Affiliations

  1. Department of Information and Communication Technology, Faculty of Engineering and Science, University of Agder, Post Box 422, 4604, Kristiansand, Norway

    Berglind Fjola Smaradottir

  2. Research Department, Sørlandet Hospital, Post Box 416, 4604, Kristiansand, Norway

    Berglind Fjola Smaradottir

  3. Norwegian Centre for E-Health Research, University Hospital of North Norway, Post Box 35, 9038, Tromsø, Norway

    Berglind Fjola Smaradottir

Authors
  1. Berglind Fjola Smaradottir
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Corresponding author

Correspondence to Berglind Fjola Smaradottir .

Editor information

Editors and Affiliations

  1. Department of Pathology, College of Medicine, Royal University Hospital, University of Saskatchewan, Saskatoon, SK, Canada

    Prof. Jay Kalra

  2. Center for Applied Systems Engineering, Veterans Affairs, Indianapolis, IN, USA

    Prof. Nancy J. Lightner

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Smaradottir, B.F. (2020). A Comparison of the User Experiences of Primary Care Electronic Health Record Systems. In: Kalra, J., Lightner, N. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1205. Springer, Cham. https://doi.org/10.1007/978-3-030-50838-8_32

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  • DOI: https://doi.org/10.1007/978-3-030-50838-8_32

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50837-1

  • Online ISBN: 978-3-030-50838-8

  • eBook Packages: EngineeringEngineering (R0)

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