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Usability Evaluation Towards a Cultural Perspective: A Systematic Literature Review

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Part of the Lecture Notes in Computer Science book series (LNISA,volume 12202)

Abstract

Usability heuristics participate in the design and evaluation of websites. Based on traditional heuristics, cultural-oriented heuristics are used to determine if a website reaches an adequate level of usability, focusing on the target audience of similar cultural characteristics. However, to know what heuristics are use to design or evaluate a website, it is necessary to know which ones are focused on the cultural environment and the type of website of interest. Through a systematic review, common procedures for establishing cultural-oriented heuristics based on traditional heuristics have been identified. In addition, the main types of website to which these heuristics are applied for usability evaluation have been also identified. This paper shows the results of the systematic review.

Keywords

  • Human-computer interaction
  • Usability heuristics
  • Cultural-oriented heuristics
  • Web interfaces

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Acknowledgement

This study is highly supported by the Section of Informatics Engineering of the Pontifical Catholic University of Peru (PUCP) - Peru, and the “HCI, Design, User Experience, Accessibility & Innovation Technologies” Research Group (HCI-DUXAIT). HCI-DUXAIT is a research group of PUCP.

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Correspondence to Yoluana Gamboa .

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Gamboa, Y., Arenas, J.J., Paz, F. (2020). Usability Evaluation Towards a Cultural Perspective: A Systematic Literature Review. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems. HCII 2020. Lecture Notes in Computer Science(), vol 12202. Springer, Cham. https://doi.org/10.1007/978-3-030-49757-6_44

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  • DOI: https://doi.org/10.1007/978-3-030-49757-6_44

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