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Macro: Innovation as Renovated Connections

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Innovation, Social Networks, and Service Ecosystems

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Abstract

Due to the upsurge of advanced technology, standardized service ecosystems are progressively losing their humanity. In many of these cases, software, robots, and artificial intelligence are beginning to replace the roles that once belonged solely to humans. Consequently, humans have become engaged with technology and technological actors in unprecedented ways, especially when considering that on any given day humans may interact more with technological actors than with other humans. Researchers who focus on practices, engagement, and service systems can help organizations and managers think more holistically about how to better manage these situations for favorable outcomes. To create this framework, this section begins with literature on practices and engagement, and then links these to the literature on service ecosystems as activities that are renovated by a new idea or value proposition that begins with humans attempting to address issues in their own unique contexts. Owing to the fact that many marketplace situations now include both humans and technological actors interacting for broad periods of activity, it is fundamental to develop a framework for investigating how humans and technological actors fuse together over time in order to improve the well-being of humans.

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Authors and Affiliations

  1. California State University, Fullerton, CA, USA

    Jennifer D. Chandler

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  1. Jennifer D. Chandler
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Correspondence to Jennifer D. Chandler .

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Chandler, J.D. (2020). Macro: Innovation as Renovated Connections. In: Innovation, Social Networks, and Service Ecosystems. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-47797-4_5

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