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Lean Management in the Service Industry

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Lean Management and Kaizen

Part of the book series: Management for Professionals ((MANAGPROF))

Abstract

The term “service sector” refers to an economic sector that, unlike agriculture and industry, produces no goods, but provides a service that satisfies a need. Education, health, finance, government, transportation, and trade are service sectors. The statistics show the gross value-added in Germany in the years from 1991 to 2018 by economic sector. The gross value-added in the service sectors in 2018 was around 2068.18 billion euros (Rudnika 2018).

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.

Steve Jobs.

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Helmold, M. (2020). Lean Management in the Service Industry. In: Lean Management and Kaizen. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-030-46981-8_16

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