Abstract
Use of technology has been making the lives of people easier for a very long time now, and technology has provided so many solutions and has satisfied so many needs in the past that it has become almost indispensable in most activities. Implementing of technology, on the other hand, may be challenging, especially when it requires a certain level of change that impacts activities, processes, regulations, users and resources. The business environment might be the one environment in which the challenges and difficulties implied by technology implementing and use are actually weighted in the effect that technology use has on results. Companies in healthcare have been developing and expanding mostly through the use of technology and that is why the aim of this study is to investigate the extent to which technology is used in private healthcare companies in order to survive in competitive environments and identify the factors that can favor or limit their development. Using the feedback provided by workers in healthcare through qualitative research has made possible for this study to emphasize, from a management and marketing point of view, the need for technology in improving quality of service, patient satisfaction, processes and employee performance, and how, in the developing of a company, achieving qualitative growth (quality of service, time and process management) is as important as quantitative growth (usually measured in number of patients, revenues and other financial indicators).
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aladwani, A. M. (2001). Change management strategies for successful ERP implementation. Business Process Management. https://doi.org/10.1108/14637150110392764.
Bates, D. W. (2002). The quality case for information technology in healthcare. BMC Medical Informatics and Decision Making. https://doi.org/10.1186/1472-6947-2-7.
Bititci, U. S., Turner, T., & Begemann, C. (2000). Dynamics of performance measurement systems. International Journal of Operations & Production Management. https://doi.org/10.1108/01443570010321676.
Bourne, M., Neely, A., Mills, J., & Platts, K. (2005). Implementing performance measurement systems: A literature review. International Journal of Business Performance Management. https://doi.org/10.1504/ijbpm.2003.002097.
Boyce, C., & Neale, P. (2006). Conducting in-depth interviews: A guide for designing and conducting in-depth interviews for evaluation input, monitoring and evaluation-2, pathfinder international tool series. Retrieved July 21, 2019, from http://dmeforpeace.org/sites/default/files/Boyce_In%20Depth%20Interviews.pdf.
Bush, M., Lederer, A.L., Li, X., Palmisano, J., & Rao, S. (2009). The alignment of information systems with organizational objectives and strategies in health care. International Journal of Medical Informatics. https://doi.org/10.1016/j.ijmedinf.2009.02.004.
Chittithaworn, C., Islam, A., Keawchana, T., & Yusuf, D. H. M. (2011). Factors affecting business success of small & medium enterprises (SMEs) in Thailand. Asian Social Science. https://doi.org/10.5539/ass.v7n5p180.
Cranfield, S., Hendy, J., Reeves, B., Hutchings, A., Collin, S., & Fulop, N. (2015). Investigating healthcare IT innovations: A “conceptual blending” approach. Journal of Health Organization and Management. https://doi.org/10.1108/JHOM-08-2015-0121.
Garengo, P., Biazzo, S., & Bititci, U. S. (2005). Performance measurement systems in SMEs: A review for a research agenda. International Journal of Management Reviews. https://doi.org/10.1111/j.1468-2370.2005.00105.x.
Greenhalgh, T., & Stones, R. (2010). Theorising big IT programmes in healthcare: Strong structuration theory meets actor-network theory. Social Science & Medicine. https://doi.org/10.1016/j.socscimed.2009.12.034.
Li, J., Talaei-Khoei, A., Seale, H., Ray, P., & MacIntyre, C. R. (2013). Health care provider adoption of ehealth: Systematic literature review. Journal of Medical Internet Research. https://doi.org/10.2196/ijmr.2468.
Neely, A., Gregory, M., & Platts, K. (2005). Performance measurement system design: A literature review and research agenda. International Journal of Operations & Production Management. https://doi.org/10.1108/01443570510633639.
Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M., & Kennerley, M. (2000). Performance measurement system design: Developing and testing a process-based approach. International Journal of Operations & Production Management. https://doi.org/10.1108/01443570010343708.
Nieboer, M. E., van Hoof, J., van Hout, A. M., Aarts, S., & Wouters, E. J. M. (2014). Professional values, technology and future health care: The view of health care professionals in The Netherlands. Technology in Society. https://doi.org/10.1016/j.techsoc.2014.05.003.
Øvretveit, J., Scott, T., Rundall, T. G., Shortell, S. M., & Brommels, M. (2007). Improving quality through effective implementation of information technology in healthcare. International Journal for Quality in Health Care. https://doi.org/10.1093/intqhc/mzm031.
Poruţiu, C. S., Pop, C. M., Poruţiu, A. R. (2019). Ethical behavior in healthcare organizations. In S. Vaduva, I. Fotea, L. P. Vaduva, & R. Wilt (Eds.), Applied ethics for entrepreneurial success: Recommendations for the developing world (pp. 71–79). Cham: Springer. https://doi.org/10.1007/978-3-030-17215-2_5.
Wouters, E. J. M., Weijers, T. C. M., & Finch, T. L. (2017). Successful implementation of technological innovations in health care organizations. In J. van Hoof, G. Demiris, & E. J. M. Wouters (Eds.), Handbook of smart homes, health care and well-being (pp. 179–189). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-319-01583-5_68.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Poruțiu, C.S., Pop, C.M., Poruțiu, A.R. (2020). Implementing Technology in Healthcare Organizations. In: Fotea, S., Fotea, I., Văduva, S. (eds) Challenges and Opportunities to Develop Organizations Through Creativity, Technology and Ethics. GSMAC 2019. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-43449-6_3
Download citation
DOI: https://doi.org/10.1007/978-3-030-43449-6_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-43448-9
Online ISBN: 978-3-030-43449-6
eBook Packages: Business and ManagementBusiness and Management (R0)