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Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation

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Overtourism

Abstract

The aim of this chapter is to illustrate the use of a Destination Management Organisation (DMO) Website as a tool of social tension mediator. From a methodological point of view, this chapter has adopted an exploratory qualitative approach in order to gain in-depth information regarding the phenomenon. As a tool of social innovation, a DMO Website has a strong potential in terms of helping destination to overcome social tensions. Findings show how a DMO Website could ensure the e-governance of the destination and experience co-creation by the stakeholders’ active participation. This chapter presents directives for DMO managers with precise examples in order to overcome social tensions and tackle overtourism.

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Author information

Authors and Affiliations

  1. EM Normandie Business School, Le Havre Campus, France

    Mustafeed Zaman

  2. Excelia Group, La Rochelle Business School, La Rochelle, France

    Tan Vo Thanh

  3. University of Perpignan Via Domitia, Perpignan, France

    Laurent Botti

Authors
  1. Mustafeed Zaman
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  2. Tan Vo Thanh
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  3. Laurent Botti
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Corresponding author

Correspondence to Mustafeed Zaman .

Editor information

Editors and Affiliations

  1. Business School, University of Winchester, Winchester, UK

    Hugues Séraphin

  2. AFG College, University of Aberdeen, Doha, Qatar

    Tatiana Gladkikh

  3. Excelia Group, La Rochelle Business School, La Rochelle, France

    Tan Vo Thanh

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Zaman, M., Vo Thanh, T., Botti, L. (2020). Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation. In: Séraphin, H., Gladkikh, T., Vo Thanh, T. (eds) Overtourism. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-42458-9_8

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