Abstract
The availability of different types of data collected by Internet of Things-IoT can be exploited to enhance transparency and promote government action for citizens. However, in this field, how has the approximation between government and citizens been achieved for the co-production of digital public services? Thus, this research aims to identify the applicability of IOT in the coproduction of public services and what the characteristics of related models applicable to public administration. In order to do so, this article carried out a systematic review of the literature, in the period from 2012 to 2018. For this purpose, the database of advanced search Scopus. In general, many authors see IoT as facilitating the concept of smart cities, as well as a new way of managing communities based on information sharing and collaboration. Furthermore, the data collected through IoT can improve the capacity to predict problems in the development of a collective intelligence. The review has shown that there are advantages in the co-production of public services from the use of IoT as an instrument for reaching public value for public administration. However, the exploration of quality aspects of e-government service offerings and the understanding of user preferences are research questions that need to move forward in the face of relevance to society.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
References
Ramaswamy, V., Gouillart, F.: Building the co-creative enterprise. Harvard Bus. Rev. 88, 100–109 (2010)
Rasool, G., Pathania, A.: Revisiting marketing mix study of evidences for investigating innovative role of technology in co-creation. J. General Manag. Res. 1(1), 37–50 (2014)
Gil-Garcia, J., Zhang, J., Puron-Cid, G.: Conceptualizing smartness in government: an integrative and multi-dimensional view. Gov. Inf. Q. 33(3), 524–534 (2016). https://doi.org/10.1016/j.giq.2016.03.002
Sato, K.: Mobilidade, Comunicação e Consumo: Expressões da telefonia celular em Angola, Brasil e Portugal, 366 p. Doctoral thesis – Graduação em Ciências da Comunicação, Academia de Comunicação e Artes, Universidade de São Pauo, São Paulo (2015)
Sobrinho, G.O.: Serviço de resolução e descoberta de informações sobre objetos em sistemas baseados em RFID. Tese de Doutorado em Engenharia, Universidade de São Paulo, São Paulo (2013). http://www.teses.usp.br/teses/disponiveis/3/3141/tde-16102013-162918/pt-br.php. Accessed Nov 2018
Lacerda, F., Lima-Marques, M.: Da necessidade de princípios de Arquitetura da Informação para a Internet das Coisas. Perspectivas em Ciência da Informação 20(2), 158–171 (2015). https://doi.org/10.1590/1981-5344/2356. FapUNIFESP (SciELO)
Bellavista, P., et al.: Convergence of MANET and WSN in IoT urban scenarios. IEEE Sens. J. 13(10), 3558–3567 (2013). https://doi.org/10.1109/jsen.2013.2272099. Institute of Electrical and Electronics Engineers (IEEE)
U.S. Government. NIC, National Intelligence Consulate - (Org.). Global trends 2025: a transformed world. Reports & Publications, Washington, 99 p. (2008). https://www.dni.gov/files/documents/Newsroom/Reports%20and%0Pubs/2025_Global_Trends_Final_Report.pd. Accessed Nov 2018. (978-0-16-0)
Zanella, A., et al.: Internet of things for smart cities. IEEE Internet Things J. [s.l.] 1(1), 22–32 (2014). https://doi.org/10.1109/jiot.2014.2306328
Szkuta, K., Pizzicannella, R., Osimo, D.: Collaborative approaches to public sector innovation: a scoping study. Telecommun. Policy 38(5–6), 558–567 (2014). https://doi.org/10.1016/j.telpol.2014.04.002. Accessed Nov 2018
Castro, A.: Curso de revisão sistemática e metanálise. 2011 São Paulo: Led-dis/unifesp, 11 p. (2015) http://www.virtual.epm.br/cursos/metanalise. Accessed Nov 2018
Almeida, G., et al.: Co-production of digital services: definitions, frameworks, cases and evaluation initiatives - findings from a systematic literature review. In: Electronic Government and the Information Systems Perspective, Brazil, pp. 3–19. Springer (2018). https://doi.org/10.1007/978-3-319-98349-3_1
United Nations. Top leading countries in E-government development. E-Government Survey 2018. https://publicadministration.un.org/egovkb/en-us/Resources/Infographics. Accessed Jul 2019
Simonofski, A., et al.: Citizen participation in smart cities: evaluation framework proposal. In: 19th Conference on Business Informatics (CBI), pp. 227–236. IEEE, July (2017). https://doi.org/10.1109/cbi.2017.21
Webster, C., William, R., Leleux, C.: Smart governance: opportunities for technologically-mediated citizen co-production. Inf. Polity 23(1), 95–110 (2018). https://doi.org/10.3233/ip-170065
Anthopoulos, G.: Smart government: a new adjective to government transformation or a trick? In: Public Administration and Information Technology, Greece, pp. 263–293. Springer (2017). https://doi.org/10.1007/978-3-319-57015-0_6
Linders, D.: From e-government to we-government: defining a typology for citizen co-production in the age of social media. Gov. Inf. Q. 29(4), 446–454 (2012)
Paletti, A.: Co-production through ICT in the public sector: when citizens reframe the production of public services. LNISO, pp. 141–152 (2016). Springer (2016). https://doi.org/10.1007/978-3-319-40265-9_10
Fugini, M., Teimourikia, M.: The role of ICT in co-production of e-government public services, pp. 119-139. Springer (2016). https://doi.org/10.1007/978-3-319-30558-5_8
Molinari, F.: Innovative business models for smart cities: overview of recent trends. In: Proceedings of the 12th European Conference on Egovernment, Milan, Italy, vol. 1, pp. 483–492. Institute of Public Governance and Management, ESADE Barcelona, Campus Sant Cugat, Barcelona, Spain 14 June 2012 (2012)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Ulrich, J., Gattass e Silva, L., Maciel, C. (2020). A Systematic Review on IoT and E-Services Co-production. In: Rocha, Á., Ferrás, C., Montenegro Marin, C., Medina García, V. (eds) Information Technology and Systems. ICITS 2020. Advances in Intelligent Systems and Computing, vol 1137. Springer, Cham. https://doi.org/10.1007/978-3-030-40690-5_2
Download citation
DOI: https://doi.org/10.1007/978-3-030-40690-5_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-40689-9
Online ISBN: 978-3-030-40690-5
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)