Siemens Healthineers: Process Mining as an Innovation Driver in Product Management

Abstract

Process Mining applications were adopted in the already productive business intelligence platform to support the constantly developing Computed Tomography (CT) product and service portfolio. The approach was driven by innovation management, recognizing the unique opportunity to optimize the CT product design and software workflow based on the real interaction between human and machine. For typical questions such as “how performant and user-friendly are the CT devices in clinical routine?”, “are programmed/predefined workflows accepted?” or “does the new innovative tablet control improve patient workflow?” Process Mining provides unprecedented transparency and thus the basis for strategic improvement.

Links and Further Reading

• Siemens Healthineers: https://www.siemens-healthineers.com/

Introducing groundbreaking products and services for decades, Siemens Healthineers is known as the innovation leader. This strategic approach is backed up by dedicated innovation budgets, crowd funding projects and career paths as “key expert.” Jutta Reindler is Innovation Manager for “Business Intelligence” of Computed Tomography at Siemens Healthineers. Siemens Healthineers enables healthcare providers worldwide to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, improving patient experience, and digitalizing healthcare. A leader in medical technology, Siemens Healthineers is constantly innovating its portfolio of products and services in its core areas of diagnostic and therapeutic imaging and in laboratory diagnostics and molecular medicine. Siemens Healthineers is also actively developing its digital health services and enterprise services.

In fiscal 2018, which ended on September 30, 2018, Siemens Healthineers generated a revenue of €13.4 billion and an adjusted profit of €2.3 billion and has about 50,000 employees worldwide. Computed Tomography (CT) is one important area of the diagnostic imaging division, with a currently active installed base of 27,000 systems around the globe.

Fig. 18.15

SHS Computed Tomography portfolio

With the great objective of constantly developing the Computed Tomography product and service portfolio and, as a result, striving to improve patient experience, the exciting application scenario of Process Mining technology described here points in the same direction.