Abstract
ABB is a global technology company in the sector of Power and Automation and is using Process Mining technology for improving its performance towards four key performance indicators: Care, Customer, Cost, and Cash. In order to get the maximum out of this, our ultimate goal is to use Process Mining not just for analytics purposes, but ultimately to use it as a technology, supporting the business in early identification of opportunities and risks, so moving from Mining processes towards Driving processes.
Starting with lead times and on-time deliveries, Process Mining has expanded at ABB towards hundreds of analytics cases: from logistics to finance to manufacturing. This innovative technology is used extensively throughout the organization and supported with an elaborate governance model, assuring continuous improvements.
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Jansen, H. (2020). ABB: From Mining Processes Towards Driving Processes. In: Reinkemeyer, L. (eds) Process Mining in Action. Springer, Cham. https://doi.org/10.1007/978-3-030-40172-6_15
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DOI: https://doi.org/10.1007/978-3-030-40172-6_15
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Publisher Name: Springer, Cham
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Online ISBN: 978-3-030-40172-6
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