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Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture

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Part of the Lecture Notes in Business Information Processing book series (LNBIP,volume 377)


Starting from the generic, activity-oriented Service System lifecycle model, the paper considers the service as a flow of connected activities having a discrete event nature and being formalized as discrete event systems. The service activity flow is optimized off-line by a discrete supervisor and monitored at delivery by a logical controller in a 4-layer embedded digital twin architecture. The supervisor is developed using an ARTI-type holonic architecture in which operant resources (skills, knowledge) are considered intelligent agents acting on operand resources virtualized by their associated digital twins. Because they offer reality-awareness, these virtualized entities form the “intelligent beings” layer of a holonic supervisor with distributed intelligence. The holonic approach offers new perspectives for the service management: optimization and reality awareness.


  • Service System
  • Activity
  • Discrete Event System
  • Holon
  • Holarchy
  • ARTI reference architecture
  • Digital twin

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Correspondence to Theodor Borangiu .

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Borangiu, T., Oltean, E.V., Răileanu, S., Iacob, I., Anton, S., Anton, F. (2020). Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture. In: Nóvoa, H., Drăgoicea, M., Kühl, N. (eds) Exploring Service Science. IESS 2020. Lecture Notes in Business Information Processing, vol 377. Springer, Cham.

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  • Print ISBN: 978-3-030-38723-5

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