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Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture

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Exploring Service Science (IESS 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 377))

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Abstract

Starting from the generic, activity-oriented Service System lifecycle model, the paper considers the service as a flow of connected activities having a discrete event nature and being formalized as discrete event systems. The service activity flow is optimized off-line by a discrete supervisor and monitored at delivery by a logical controller in a 4-layer embedded digital twin architecture. The supervisor is developed using an ARTI-type holonic architecture in which operant resources (skills, knowledge) are considered intelligent agents acting on operand resources virtualized by their associated digital twins. Because they offer reality-awareness, these virtualized entities form the “intelligent beings” layer of a holonic supervisor with distributed intelligence. The holonic approach offers new perspectives for the service management: optimization and reality awareness.

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Authors and Affiliations

  1. Department of Automation and Industrial Informatics, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu, Ecaterina Virginia Oltean, Silviu Răileanu, Iulia Iacob, Silvia Anton & Florin Anton

Authors
  1. Theodor Borangiu
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  2. Ecaterina Virginia Oltean
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  3. Silviu Răileanu
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  4. Iulia Iacob
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  5. Silvia Anton
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  6. Florin Anton
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Corresponding author

Correspondence to Theodor Borangiu .

Editor information

Editors and Affiliations

  1. University of Porto, Porto, Portugal

    Henriqueta Nóvoa

  2. University Politehnica of Bucharest, Bucharest, Romania

    Monica Drăgoicea

  3. Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

    Niklas Kühl

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Borangiu, T., Oltean, E.V., Răileanu, S., Iacob, I., Anton, S., Anton, F. (2020). Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture. In: Nóvoa, H., Drăgoicea, M., Kühl, N. (eds) Exploring Service Science. IESS 2020. Lecture Notes in Business Information Processing, vol 377. Springer, Cham. https://doi.org/10.1007/978-3-030-38724-2_27

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  • DOI: https://doi.org/10.1007/978-3-030-38724-2_27

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-38723-5

  • Online ISBN: 978-3-030-38724-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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