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Enhancing Product Configuration and Sales Processes with Extended Reality

Part of the Progress in IS book series (PROIS)

Abstract

The advent of extended reality (XR) technologies is opening new doors for augmenting customer experience and enhancing sales processes. XR is promising not only for enhancing new product visualizations, and supporting sales processes by fostering discussions, but also for placing an emotional and tangible connect to future product designs. In this paper, state of the art and challenges of XR-based group product configuration for industrial applications are discussed. A solution concept and prototype for virtual and augmented reality is presented, with group configuration features for collaboration. Evaluation concepts and design insights are drawn out.

Keywords

  • Mixed reality
  • Sales processes
  • Collaboration
  • Annotation

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Acknowledgements

The authors thank the support of colleagues from the product configurator team at CAS Software AG, and the Future Labs Team for the infrastructure support. Some of the conclusions and insights are specific to the Merlin product configurator at CAS Software AG.

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Correspondence to Anuja Hariharan .

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Hariharan, A., Pfaff, N., Manz, F., Raab, F., Felic, A., Kozsir, T. (2020). Enhancing Product Configuration and Sales Processes with Extended Reality. In: Jung, T., tom Dieck, M., Rauschnabel, P. (eds) Augmented Reality and Virtual Reality. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-030-37869-1_4

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