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Digital Service Supply Chain Management: Current Realities and Prospective Visions

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Innovations in Smart Cities Applications Edition 3 (SCA 2019)

Abstract

Supply Chain Management (SCM) is of increasing interest to companies facing strong competition, market globalization and rapid changes in information and communication technologies. This evolution has led to a rapid integration of new digital practices in this field. In the field of services, little research has addressed the issue of the SCM the company. According to [1] “service logistics is an approach that stabilizes and guarantees the continuity of flows: it is then oriented more towards the service provided than towards reducing traffic costs”.

So, what does the digitization of the SCM of service companies look like today and what will be the future trends of this digitization? On the one hand, with the help of the literature review, we seek to identify the concept of SCM in services and its specificities, and then that of digitalization of service supply chains. On the other hand, we are attempting a prospective approach to current practices and the prospects for digitizing the SCM of service companies.

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Author information

Authors and Affiliations

  1. National School of Business and Management, Sidi Mohammed Ben Abdellah University, Fez, Morocco

    Badr Bentalha & Aziz Hmioui

  2. National School of Applied Sciences, Sidi Mohammed Ben Abdellah University, Fez, Morocco

    Lhoussaine Alla

Authors
  1. Badr Bentalha
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  2. Aziz Hmioui
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  3. Lhoussaine Alla
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Corresponding author

Correspondence to Badr Bentalha .

Editor information

Editors and Affiliations

  1. Faculty of Sciences and Techniques of Tangier, Mediterranean Association of Sciences and Technologies, Tangier, Morocco

    Mohamed Ben Ahmed

  2. Faculty of Sciences and Techniques of Tangier, Abdelmalek Essaadi University, Tangier, Morocco

    Anouar Abdelhakim Boudhir

  3. Polytechnic Institute of Castelo Branco, Castelo Branco, Portugal

    Domingos Santos

  4. Hassania School of Public Works, Casablanca, Morocco

    Mohamed El Aroussi

  5. Computer Engineering Department, Faculty of Engineering, Karabuk University, Karabük, Turkey

    İsmail Rakıp Karas

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Bentalha, B., Hmioui, A., Alla, L. (2020). Digital Service Supply Chain Management: Current Realities and Prospective Visions. In: Ben Ahmed, M., Boudhir, A., Santos, D., El Aroussi, M., Karas, İ. (eds) Innovations in Smart Cities Applications Edition 3. SCA 2019. Lecture Notes in Intelligent Transportation and Infrastructure. Springer, Cham. https://doi.org/10.1007/978-3-030-37629-1_58

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  • DOI: https://doi.org/10.1007/978-3-030-37629-1_58

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  • Print ISBN: 978-3-030-37628-4

  • Online ISBN: 978-3-030-37629-1

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