Abstract
Hospitals and health systems are responsible for reporting hundreds of distinct quality process and outcome measures to regulatory and accreditation agencies and to insurers. Organizations spend significant resources collecting and reporting a complex array of quality metrics, despite the fact that many metrics are of uncertain validity. To make sense of the proliferation of quality measures and to guide organizational performance goals, Tufts Medical Center and Floating Hospital for Children selected a subset of high-value measures to monitor and manage. The medical center’s quality leaders, with input from trustees on the board quality committee, developed a quality dashboard, dashboard summary, and “harm bubble” that captured and tracked measures that matter. We then tied the dashboard to the annual goal-setting process, using dashboard results to track the performance of key improvement initiatives. We also updated dashboard metrics to align with new goals. Presenting measures that matter in a quality dashboard was a productive way to bring coherence and focus to quality improvement and patient safety efforts.
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Pavoll, A., Camenga, C.F., Weingart, S.N. (2020). Developing a Hospital Quality Metrics System and Dashboard. In: Salem, D. (eds) Quality Measures. Springer, Cham. https://doi.org/10.1007/978-3-030-37145-6_8
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DOI: https://doi.org/10.1007/978-3-030-37145-6_8
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