Advances in Social Simulation pp 141-153 | Cite as
Towards Agent-Based Models of Rumours in Organizations: A Social Practice Theory Approach
- 407 Downloads
Abstract
Rumour is a collective emergent phenomenon with a potential for provoking a crisis. Modelling approaches have been deployed since five decades ago; however, the focus was mostly on epidemic behaviour of the rumours which does not take into account the differences between agents. We use social practice theory to model agent decision-making in organizational rumourmongering. Such an approach provides us with an opportunity to model rumourmongering agents with a layer of cognitive realism and study the impacts of various intervention strategies for prevention and control of rumours in organizations.
Keywords
Rumour Organization Social practice theory Agent-based modelNotes
Contributions and Acknowledgement
Ebrahimi Fard and Mercuur wrote the first draft. Ebrahimi Fard provided the domain knowledge and collected most data, whereas Mercuur provided the meta-model and methodological knowledge. Dignum, Jonker and van der Walle supervised the process and contributed to the draft by providing comments, feedback and rewriting. This research was supported by the Engineering Social Technologies for a Responsible Digital Future project at TU Delft and ETH Zurich.
References
- 1.Bordia, P., Hobman, E., Jones, E., Gallois, C., Callan, V.J.: Uncertainty during organizational change: types, consequences, and management strategies. J. Bus. Psychol. 18(4), 507–532 (2004)CrossRefGoogle Scholar
- 2.Bordia, P., Jones, E., Gallois, C., Callan, V.J., Difonzo, N.: Management are aliens! rumors and stress during organizational change. Group Org. Manag. 31(5), 601–621 (2006)CrossRefGoogle Scholar
- 3.Bordia, P., Kiazad, K., Restubog, S.L.D., DiFonzo, N., Stenson, N., Tang, R.L.: Rumor as revenge in the workplace. Group Org. Manag. 39(4), 363–388 (2014)CrossRefGoogle Scholar
- 4.Buckner, H.T.: A theory of rumor transmission. Public Opin. Q. 29(1), 54–70 (1965)CrossRefGoogle Scholar
- 5.Crawford, S.E.S., Ostrom, E.: A grammar of institutions. Polit. Sci. 89(3), 582–600 (2007). http://www.jstor.org/stable/2082975 Google Scholar
- 6.Daley, D.J., Kendall, D.G.: Epidemics and rumours. Nature 204(4963), 1118 (1964)CrossRefGoogle Scholar
- 7.DiFonzo, N., Bordia, P., Rosnow, R.L.: Reining in rumours. Organ. Dyn. 2, 47–62 (1994)CrossRefGoogle Scholar
- 8.DiFonzo, N., Bordia, P.: A tale of two corporations: managing uncertainty during organizational change. Hum. Resour. Manag. 37(3–4), 295–303 (1998)CrossRefGoogle Scholar
- 9.Epstein, J.M.: Agent-based computational models and generative social science. Gener. Soc. Sci. Stud. Agent Based Comput. Model. 4(5), 4–46 (1999)MathSciNetGoogle Scholar
- 10.Gersick, C.J., Hackman, J.R.: Habitual routines in task-performing groups. Organ. Behav. Hum. Decis. Process. 47(1), 65–97 (1990)CrossRefGoogle Scholar
- 11.Goldberg, L.R.: The structure of phenotypic personality traits. Am. Psychol. 48(1), 26–34 (1993)CrossRefGoogle Scholar
- 12.Hart, B.: The psychology of rumor. Psychiatry Interpersonal Biol. Process. 28, 1–26 (1916)Google Scholar
- 13.Kimmel, A.J.: Rumors and Rumor Control: A Manager’s Guide to Understanding and Combatting Rumors. Lawrence Erlbaum, Mahwah (2004)Google Scholar
- 14.Knapp, R.H.: A pyschology of rumour. Public Opin. Q. 8(1), 22–37 (1944)CrossRefGoogle Scholar
- 15.Knopf, T.A.: Beating the rumors: an evaluation of rumor control centers. Policy Anal. 1(4), 599–612 (1975)Google Scholar
- 16.Lally, P., Van Jaarsveld, C.H.M., Potts, H.W.W., Wardle, J.: How are habits formed: modelling habit formation in the real world. Eur. J. Soc. Psychol. 40(6), 998–1009 (2010)CrossRefGoogle Scholar
- 17.Mercuur, R.: Interventions on contextualized decision making: an agent-based simulation study. Ph.D. thesis, Utrecht University (2015). https://dspace.library.uu.nl/handle/1874/323482
- 18.Mercuur, R., Dignum, F., Kashima, Y.: Changing habits using contextualized decision making. In: Advances in Intelligent Systems and Computing, vol. 528 (2017)Google Scholar
- 19.Mercuur, R., Dignum, V., Jonker, C.M.: Modelling agents endowed with social practices: static aspects. ArXiv e-prints, pp. 1–22 (2018). http://arxiv.org/abs/1811.10981
- 20.Michelson, G., Mouly, S.: Rumour and gossip in organisations: a conceptual study. Manag. Decis. 38(5), 339–346 (2000)CrossRefGoogle Scholar
- 21.Nekovee, M., Moreno, Y., Bianconi, G., Marsili, M.: Theory of rumour spreading in complex social networks. Phys. A Stat. Mech. Appl. 374(1), 457–470 (2007)CrossRefGoogle Scholar
- 22.Oh, O., Agrawal, M., Rao, H.R.: Community intelligence and social media services: a rumor theoretic analysis of tweets during social crises. MIS Q. 37(2), 407–426 (2013)CrossRefGoogle Scholar
- 23.Prasad, J.: The psychology of rumour: a study relating to the great Indian earthquake of 1934. Br. J. Psychol. Gen. Sect. 26(1), 1–15 (1935)CrossRefGoogle Scholar
- 24.Schatzki, T.R.: Social Practices. A Wittgensteinian Approach to Human Activity and the Social. Cambridge University Press, Cambridge (1996)CrossRefGoogle Scholar
- 25.Schwartz, S.H.: An overview of the Schwartz theory of basic values. Online Read. Psychol. Cult. 2, 1–20 (2012)Google Scholar
- 26.Turenne, N.: The rumour spectrum. PLoS One 13(1), e0189080 (2018)CrossRefGoogle Scholar
- 27.Vosoughi, S., Roy, D., Aral, S.: The spread of true and false news online. Science 359(6380), 1146–1151 (2018)CrossRefGoogle Scholar
- 28.Wang, C., Tan, Z.X., Ye, Y., Wang, L., Cheong, K.H., Xie, N.G.: A rumor spreading model based on information entropy. Sci. Rep. 7(1), 9615 (2017)CrossRefGoogle Scholar
- 29.Wood, W., Neal, D.T.: A new look at habits and the habit-goal interface. Psychol. Rev. 114(4), 843–863 (2007)CrossRefGoogle Scholar
- 30.World Values Survey Association: World Values Survey. http://www.worldvaluessurvey.org/wvs.jsp
- 31.Zanette, D.H.: Dynamics of rumor propagation on small-world networks. Phys. Rev. E Stat. Phys. Plasmas Fluids Relat. Interdiscip. Topics 65(4), 9 (2002)Google Scholar