Abstract
There is no doubt that Artificial Intelligence is changing the world and the outlook of technology and is no longer considered as the future technology as we have already started experiencing it in our daily lives. Artificial Intelligence has been adopted continuously at a rapid scale by organizations and business for the automation of their process. Artificial intelligence has laid the foundation of the creation of intelligent agents that we today known as chat bots. Chat bots have brought a revolution in the business communication process as well as helped in attaining customer satisfaction at a large scale. This chapter describes about the history of chat bots along with their development platforms. For the better understanding we have created conversations with various available chat bot platforms and also tried to present the procedure of a Chatbot creation.
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Paliwal, S., Bharti, V., Mishra, A.K. (2020). Ai Chatbots: Transforming the Digital World. In: Balas, V., Kumar, R., Srivastava, R. (eds) Recent Trends and Advances in Artificial Intelligence and Internet of Things. Intelligent Systems Reference Library, vol 172. Springer, Cham. https://doi.org/10.1007/978-3-030-32644-9_34
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