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A Digital Interaction Framework for Managing Knowledge Intensive Business Processes

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Service Research and Innovation (ASSRI 2018, ASSRI 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 367))

Abstract

Many business processes present in modern enterprises are loosely defined, highly interactive, involve frequent human interventions and coupled with a multitude of abstract entities defined within an enterprise architecture. Further, they demand agility and responsiveness to address the frequently changing business requirements. Traditional business process modelling and knowledge management technologies are not adequate to represent and support those processes. In this paper, we propose a framework for modelling such processes in a service-oriented fashion, extending an ontology-based enterprise architecture modelling platform. Finally, we discuss how our solution can be used as a stepping stone to cater for the management and execution of knowledge-intensive business processes in a broader context.

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Notes

  1. 1.

    http://www.bpmn.org.

  2. 2.

    http://www.opengroup.org/soa/source-book/soa/p1.htm.

  3. 3.

    Stands for Coordinating, Access, Processes, Services and Information in a Common Unified Model.

  4. 4.

    https://www.capsifi.com.

  5. 5.

    https://www.w3.org/RDF/.

  6. 6.

    https://www.w3.org/TR/rdf-schema/.

  7. 7.

    https://www.w3.org/OWL/.

  8. 8.

    https://github.com/XeroAPI/xero-schemas.

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Acknowledgments

We are grateful to Capsifi, especially Dr. Terry Roach, for providing Capsifi Jalapeno platform and sponsoring the research which led to this paper.

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Authors and Affiliations

  1. University of New South Wales, Sydney, Australia

    Madhushi Bandara, Fethi A. Rabhi & Onur Demirors

  2. Capsifi, Sydney, Australia

    Rouzbeh Meymandpour

  3. Department of Computer Engineering, Izmir Institute of Technology, Izmir, Turkey

    Onur Demirors

Authors
  1. Madhushi Bandara
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  2. Fethi A. Rabhi
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  3. Rouzbeh Meymandpour
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  4. Onur Demirors
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Corresponding author

Correspondence to Madhushi Bandara .

Editor information

Editors and Affiliations

  1. CSIRO, Eveleigh, NSW, Australia

    Ho-Pun Lam

  2. University of Sydney, Sydney, NSW, Australia

    Sajib Mistry

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Bandara, M., Rabhi, F.A., Meymandpour, R., Demirors, O. (2019). A Digital Interaction Framework for Managing Knowledge Intensive Business Processes. In: Lam, HP., Mistry, S. (eds) Service Research and Innovation. ASSRI ASSRI 2018 2018. Lecture Notes in Business Information Processing, vol 367. Springer, Cham. https://doi.org/10.1007/978-3-030-32242-7_9

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  • DOI: https://doi.org/10.1007/978-3-030-32242-7_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-32241-0

  • Online ISBN: 978-3-030-32242-7

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