Abstract
The perception of quality that the school meal consumer has is something that is normally not taken into account by economic operators. Therefore, the objective of this research is to identify the perception and evaluation of food safety and quality by the consumers of school meals. The study was made in two schools from Setúbal district, Portugal, through surveys, applied to school community, and by a direct observation. A total of 396 questionnaires were applied, of which 56% of the respondents were female and the average was between 10 and 14 years old. The use of school canteen is made by 50% of the respondents. It was verified that the attendance of school canteen was higher between the youngers and the with less academic qualifications. On one hand, the highest satisfaction is related to service (22%) and customer care (21%); on the other hand, the lowest satisfaction is related to flavor/seasoning, which was also more often referred to in content analysis. There is an association between the frequency of the school canteen use and the perception of food safety. The importance of food safety influences the choice of meals and is associated with their importance in health.
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Iglesias, C., Morgado, C., Guerra, M., Fernandes, A., Brandão, C. (2020). Evaluation and Perception of Quality by School Meals Consumer. In: Monteiro, J., et al. INCREaSE 2019. INCREaSE 2019. Springer, Cham. https://doi.org/10.1007/978-3-030-30938-1_12
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