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Using a Training Intervention to Improve the Feedback Environment

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Feedback at Work

Abstract

This chapter discusses a training intervention designed to improve the supervisor feedback environment. The supervisor feedback environment refers to the extent to which supervisors cultivate an environment that supports and promotes the provision and use of job performance feedback (Steelman et al., Educational and psychological measurement 64:165–184, 2004). A body of literature suggests that a favorable supervisor feedback environment is related to employee attitudes and behaviors, job performance, and well-being. However, few studies examine antecedents to a favorable feedback environment. In this chapter we discuss a supervisor training program, designed based on theories of effective training (Salas et al., Psychological science in the public interest 13:74–101, 2012). Outcomes of the supervisor training program included improved perceptions of the feedback environment, particularly for those supervisors who were initially rated as having a more unfavorable feedback environment, and increased subordinate feedback-seeking frequency.

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Author information

Authors and Affiliations

  1. College of Business, University of Central Florida, Orlando, FL, USA

    James R. Gallo

  2. School of Psychology, Florida Institute of Technology, Melbourne, FL, USA

    Lisa A. Steelman

Authors
  1. James R. Gallo
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  2. Lisa A. Steelman
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Correspondence to Lisa A. Steelman .

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Editors and Affiliations

  1. School of Psychology, Florida Institute of Technology, Melbourne, FL, USA

    Lisa A. Steelman

  2. Department of Psychology, Indiana University, Purdue University Indianapolis, Indianapolis, IN, USA

    Jane R. Williams

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Gallo, J.R., Steelman, L.A. (2019). Using a Training Intervention to Improve the Feedback Environment. In: Steelman, L.A., Williams, J.R. (eds) Feedback at Work. Springer, Cham. https://doi.org/10.1007/978-3-030-30915-2_9

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