Analysis of Transaction Logs from National Museums Liverpool

  • David WalshEmail author
  • Paul Clough
  • Mark M. Hall
  • Frank Hopfgartner
  • Jonathan Foster
  • Georgios Kontonatsios
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11799)


The websites of Cultural Heritage institutions attract the full range of users, from professionals to novices, for a variety of tasks. However, many institutions are reporting high bounce rates and therefore seeking ways to better engage users. The analysis of transaction logs can provide insights into users’ searching and navigational behaviours and support engagement strategies. In this paper we present the results from a transaction log analysis of web server logs representing user-system interactions from the seven websites of National Museums Liverpool (NML). In addition, we undertake an exploratory cluster analysis of users to identify potential user groups that emerge from the data. We compare this with previous studies of NML website users.


Digital cultural heritage Museum website Users Survey Transaction log analysis Cluster analysis 



We would like to thank National Museums Liverpool for providing access to the web server transaction logs.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Edge Hill UniversityOrmskirkUK
  2. 2.University of SheffieldSheffieldUK
  3. 3.Martin Luther University Halle-WittenbergHalleGermany
  4. 4.Peak IndicatorsChesterfieldUK

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