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IFIP Conference on Human-Computer Interaction

INTERACT 2019: Human-Computer Interaction – INTERACT 2019 pp 24–33Cite as

A Study of Outbound Automated Call Preferences for DOTS Adherence in Rural India

Part of the Lecture Notes in Computer Science book series (LNISA,volume 11748)

Abstract

Outbound automated calls present an excellent opportunity to deliver messages among low-technology literate users from a resource-constrained environment, such as rural India. While automated calls have been used for various purposes in rural settings, sufficient research has not been done to understand the motivation for attending the calls, preferred contents, call duration, time, preferred gender of voice, content learnability and preference of automated call over SMS for information delivery. In this paper, we present a study conducted among 40 early-stage Tuberculosis (TB) positive patients to investigate content learnability and preferences of outbound automated calls aimed to increase DOTS adherence. The results indicate the demand for easily actionable contents, evenings as preferred time and less than 5 min as ideal call duration for automated calls. We found the preference of automated calls over SMS for information delivery. We also observed a significant increase in learnability among participants who listened to the complete call as compared to participants who did not. We present these findings in detail and suitable recommendations.

Keywords

  • Automated calls
  • IVR
  • ICTD
  • HCI4D
  • Health education

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Author information

Authors and Affiliations

  1. Embedded Interaction Lab, Indian Institute of Technology (IIT) Guwahati, Guwahati, India

    Arpit Mathur, Shimmila Bhowmick & Keyur Sorathia

Authors
  1. Arpit Mathur
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  2. Shimmila Bhowmick
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  3. Keyur Sorathia
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Corresponding authors

Correspondence to Arpit Mathur , Shimmila Bhowmick or Keyur Sorathia .

Editor information

Editors and Affiliations

  1. Tallinn University, Tartu, Estonia

    Prof. David Lamas

  2. Cardiff University, Cardiff, UK

    Fernando Loizides

  3. University of Waterloo, Waterloo, ON, Canada

    Prof. Dr. Lennart Nacke

  4. University of York, York, UK

    Helen Petrie

  5. Nice Sophia Antipolis University, Sophia Antipolis, France

    Prof. Marco Winckler

  6. Cyprus University of Technology, Limassol, Cyprus

    Panayiotis Zaphiris

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Mathur, A., Bhowmick, S., Sorathia, K. (2019). A Study of Outbound Automated Call Preferences for DOTS Adherence in Rural India. In: Lamas, D., Loizides, F., Nacke, L., Petrie, H., Winckler, M., Zaphiris, P. (eds) Human-Computer Interaction – INTERACT 2019. INTERACT 2019. Lecture Notes in Computer Science(), vol 11748. Springer, Cham. https://doi.org/10.1007/978-3-030-29387-1_2

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  • DOI: https://doi.org/10.1007/978-3-030-29387-1_2

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