Impact of Automation to Event Management Efficiency

  • Peter BalcoEmail author
  • Andrea Studeničova
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1035)


The intelligent, SMART environments represent a complex, complicated but vibrant technological social ecosystem generating a wide range of events of different types during their lifecycle, i.e., service delivery. These are the results of the multilateral interactions of the individual configuration items that make up the system. Naturally, the greater the number of elements that environment contains, the greater the number of events “can” arise. For each generated event, it is necessary to respond appropriately, as it is the carrier of the information value that “can” affect the correct functionality. In our contribution, we want to demonstrate how well-designed and optimized business processes allow automation and artificial intelligence to be used to manage events to increase productivity and reduce costs.


SMART Cloud Cloud computing Business process management BPM Process automation Artificial intelligence 


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Faculty of Management, Department of Information SystemsComenius University in BratislavaBratislavaSlovakia

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