Redesign of a Questionnaire to Assess the Usability of Websites

  • Freddy PazEmail author
  • Toni Granollers
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)


Usability is taking an essential role in the software development process. Nowadays, many teams incorporate methods to verify if the graphical user interfaces of a software product in development, meet the required degree of usability. However, most of these methods, instead of providing a numerical value about the accomplishment of this quality attribute, only give support to obtain a list of aspects that can be redesigned to increase the usability. Quantitatively measuring the ease of use is useful for companies which need to compare themselves with their main competitors, or when there are several choice design proposals for their website. In this study, we present the redesign of a questionnaire developed from the theoretical basis of two highly recognized sources, which define the concept of usability in a set of principles. The new assessment tool is a five-point version of the previous work with 60 items which attempt to cover all the spectrum of usability.


Usability heuristics Quantification method Evaluation questionnaire Assessment tool Verification checklist 



This study was highly supported by the “Department of Engineering” of the Pontifical Catholic University of Peru – Peru and the “HCI, Design, User Experience, Accessibility & Innovation Technologies” Research Group (HCI-DUXAIT).


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Pontificia Universidad Católica del PerúLima 32Peru
  2. 2.Human-Computer Interaction and Data Integration Research Group (GRIHO), Polytechnic Institute of Research and Innovation in Sustainability (INSPIRES)University of LleidaLleidaSpain

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