Results-Based Process Management Model Applied to NGOs to Promote Sustainability and Reliability in Social Projects

  • Joel HerediaEmail author
  • Luis QuispeEmail author
  • Fernando SoteloEmail author
  • Carlos RaymundoEmail author
  • Francisco DominguezEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)


This article describes the application of an information collection, monitoring, handling, and dissemination model which may provide objectivity to the results obtained by social organizations. Through Process Management, a model has been designed to reduce these identified gaps, which lead to the de-financing of sector’s operations. By applying Digital Marketing Strategies, 74% more editable evidence has been collected as per the mission of the organization, in addition to contacting more volunteers, begin negotiations with three financial entities and increase the level of maturity of the Movimiento Peruanos sin Agua NGO.


Third sector management NGO sustainability Social marketing Project reliability 


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Authors and Affiliations

  1. 1.Ingeniería IndustrialUniversidad Peruana de Ciencias Aplicadas (UPC)LimaPeru
  2. 2.Dirección de InvestigaciónUniversidad Peruana de Ciencias Aplicadas (UPC)LimaPeru
  3. 3.Escuela Superior de Ingeniera InformáticaUniversidad Rey Juan CarlosMadridSpain

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