Abstract
This chapter focuses on the design of the (basic) systems 1, i.e., the operational processes. It discusses the key elements that need to be considered in a design process, namely the environmental variety, the eigen-variety, and the operational processes. From there, it shows how, by temporalizing the VSM, it can be related to business process maps—an aspect especially insightful to VSM experts.
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Notes
- 1.
All figures in this chapter related to the VSM are or contain and if not stated otherwise, adapted (detail) views from Beer (1995b), p. 136, Fig. 37.
- 2.
The tendency to overfulfill can sometimes result rather from of uncertainty and risk aversion instead of real customer needs.
- 3.
How are the metasystemic functions present during these customer interactions? To minimize the physical presence of a manager, organizations use formal rules, regulations and handbooks. The salesperson then does not need to ask a manager in person. The metasystem or system 1 management is then not present through a person but through these regulations, handbooks and instructions.
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Lassl, W. (2020). The “Interior Design” (Part 1): Finding and Defining the Way to Generate Benefits and Purpose. In: The Viability of Organizations Vol. 3. Springer, Cham. https://doi.org/10.1007/978-3-030-25854-2_11
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