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From UX to Engagement: Connecting Theory and Practice, Addressing Ethics and Diversity

  • Ole GoetheEmail author
  • Kavous Salehzadeh Niksirat
  • Ilyena Hirskyj-Douglas
  • Huatong Sun
  • Effie L.-C. Law
  • Xiangshi RenEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11572)

Abstract

In the field of Human-Computer Interaction (HCI), engagement bears critical significance, not just for informing a design and implementation of the interface, but also for creating improved and advanced interfaces that can adapt to users. While the idea of user engagement is passively being researched in a range of domains, it has been used to various related but diverse concepts. For instance, engagement is the vital element of an effective HCI design. The primary goal of this paper is to introduce relevant research questions related to the engagement domain. The paper studies engagement from four different perspectives: (i) Theory: identifying key issues that aid in building a pluralism of engagement frameworks, (ii) Practice: developing novel methodologies for user engagement and reliable assessment tools, (iii) Ethics: discussing the ethical aspects of engagement especially for designers and developers of humane technologies, (iv) Diversity: investigating individual differences to develop personalized engaging designs and understanding user diversities to provide equal opportunities for user engagement. The discussion will lead to opportunities for the potential researchers to acquire relevant knowledge, assess the mechanisms of engagement and evaluate the current design frameworks.

Keywords

Engagement Frameworks User experience User interface Ethics User diversity Human-Engaged Computing 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Ole Goethe
    • 1
    Email author
  • Kavous Salehzadeh Niksirat
    • 2
    • 3
  • Ilyena Hirskyj-Douglas
    • 4
  • Huatong Sun
    • 5
  • Effie L.-C. Law
    • 6
  • Xiangshi Ren
    • 2
    Email author
  1. 1.Kristiania UniversityOsloNorway
  2. 2.Kochi University of TechnologyKochiJapan
  3. 3.École Polytechnique Fédérale de LausanneLausanneSwitzerland
  4. 4.Aalto UniversityHelsinkiFinland
  5. 5.University of Washington TacomaTacomaUSA
  6. 6.University of LeicesterLeicesterUK

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