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Digital Services Development and the Dynamics of Transformation by Service Providers

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Advances in Information Systems Development

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 34))

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Abstract

Service providers are increasingly depending and using digital infrastructure and tools provided by digital platforms to transform their services and develop digital ones that meet the needs of heterogeneous end users. However, while there is an emerging literature of developing digital services, little is known about the dynamics of transformation. Using multiple cases of firms that develop digital services, the digital service taxonomy was synthesized to understand the dynamics of transformation in developing digital services. This study identifies five main dynamics: the services experience, the service process, the service capabilities, the service environment and the service delivery. Each of those dynamics and their associated factors are explored under the objectives of business, interaction and technology. This enables us to extend the existing literature on digital service development in particular and contributes to the research of digital innovation in general.

A prior version of this paper has been published in the ISD2018 Proceedings (http://aisel.aisnet.org/isd2018/proceedings2018).

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Author information

Authors and Affiliations

  1. Halmstad University, Halmstad, Sweden

    Ahmad Ghazawneh

  2. IT University of Copenhagen, Copenhagen, Denmark

    Ahmad Ghazawneh

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  1. Ahmad Ghazawneh
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Correspondence to Ahmad Ghazawneh .

Editor information

Editors and Affiliations

  1. School of Economics and Management, Lund University, Lund, Sweden

    Bo Andersson

  2. School of Economics and Management, Lund University, Lund, Sweden

    Björn Johansson

  3. Cairnes School of Business and Economics, National University of Ireland Galway, Galway, Ireland

    Chris Barry

  4. Cairnes School of Business and Economics, National University of Ireland Galway, Galway, Ireland

    Michael Lang

  5. Faculty of Information Technology, Monash University, Melbourne, VIC, Australia

    Henry Linger

  6. Information Systems Department, IESE Business School, Barcelona, Spain

    Christoph Schneider

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Ghazawneh, A. (2019). Digital Services Development and the Dynamics of Transformation by Service Providers. In: Andersson, B., Johansson, B., Barry, C., Lang, M., Linger, H., Schneider, C. (eds) Advances in Information Systems Development. Lecture Notes in Information Systems and Organisation, vol 34. Springer, Cham. https://doi.org/10.1007/978-3-030-22993-1_6

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  • DOI: https://doi.org/10.1007/978-3-030-22993-1_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-22992-4

  • Online ISBN: 978-3-030-22993-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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