Skip to main content
SpringerLink
Log in
Book cover

International Conference on Knowledge Management in Organizations

KMO 2019: Knowledge Management in Organizations pp 235–246Cite as

The SECI Model in Moroccan Context: A Case Study of Payment Solution Software Sector

  • Conference paper
  • First Online:

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1027))

Abstract

Von Krogh [33] has emphasized that knowledge management community claimed the universality of some models in application and conception, Nonaka’s SECI model is one of them. Organizational knowledge creation theory has revolutionized knowledge management discipline through visualizing the conversion of individual tacit knowledge to organizational tacit dissemination. Few voices stated that contextual elements influence the applicability of this model. Consequently, the paradigm of universality is called into question. This article explores, to what extent the four modes of SECI Model exist in the Arab context, particularly in Morocco. For that purpose we used a single case research design, we collected and analyzed rich information from semi-structured interviews, documentation, and taking notes during non-participant observation in a multinational Moroccan company (payment solution software sector), the findings related to the four modes namely socialization, externalization, combination and internalization were very pivotal, explained in details in the rest of the article.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Andreeva, T., Ikhilchik, I.: Applicability of the SECI model of knowledge creation in Russian cultural context: theoretical analysis. Knowl. Process. Manag. 18(1), 56–66 (2011)

    Article  Google Scholar 

  2. Bennet, D., Bennet, A.: Engaging tacit knowledge in support of organizational learning. Vine 38(1), 72–94 (2008)

    Article  Google Scholar 

  3. Bray, D.A.: Literature Review - Knowledge Management Research at the Organizational Level, pp. 1–18. SSRN (2007). https://ssrn.com/abstract=991169

  4. Brown, J.S., Duguid, P.: Organizing knowledge. Calif. Manag. Rev. 40(3), 90–111 (1998)

    Article  Google Scholar 

  5. Chappell, S.G.: Plato on Knowledge in the Theaetetus. The Stanford Encyclopedia of Philosophy (2005)

    Google Scholar 

  6. Dalkir, K.: Knowledge Management in Theory and Practice. Elsevier Butterworth-Heinemann, Jordan Hill (2013)

    Book  Google Scholar 

  7. Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Brighton (1998)

    Google Scholar 

  8. Easa, N.F.: Knowledge management and the SECI model: a study of innovation in the Egyptian banking sector, thesis, pp. 1–341 (2012)

    Google Scholar 

  9. Fernandez, I., Sabherwal, R.: Organizational knowledge management: a contingency perspective. J. Manag. Inf. Syst. 18(1), 23–55 (2001)

    Article  Google Scholar 

  10. Glisby, M., Holden, N.: 1 management theory: the cultural embeddedness of Nonaka’s knowledge-creating company. Knowl. Process. Manag. 10(1), 29–36 (2003)

    Article  Google Scholar 

  11. Hofstede, G.: The cultural relativity of organizational practices and theories. J. Int. Bus. Stud. 14(2), 75–89 (1983)

    Article  Google Scholar 

  12. Holden, N.: Cross-Cultural Management: A Knowledge Management Perspective. Pearson Education, Canada (2002)

    Google Scholar 

  13. HPS Homepage. https://www.hps-worldwide.com/about-hps. Accessed 14 Jan 2019

  14. HPS’s annual report. https://www.hps-worldwide.com/investor-relations/annual-reports. Accessed 14 Jan 2019

  15. Jones, K., Leonard, L.N.: From tacit knowledge to organizational knowledge for successful KM. In: King, W. (ed.) Knowledge Management and Organizational Learning, pp. 27–39. Springer, Heidelberg (2009). https://doi.org/10.1007/978-1-4419-0011-1_3

    Chapter  Google Scholar 

  16. Kogut, B., Zander, U.: What firms do? Coordination, identity, and learning. Organ. Sci. 7(5), 502–518 (1996)

    Article  Google Scholar 

  17. Li, Y.-H., Huang, J.-W., Tsai, M.-T.: Entrepreneurial orientation and firm performance: the role of knowledge creation process. Ind. Mark. Manag. 38(4), 440–449 (2009)

    Article  Google Scholar 

  18. Martin-de-Castro, G., López-Sáez, P., Navas-López, J.E.: Processes of knowledge creation in knowledge-intensive firms: empirical evidence from Boston’s Route 128 and Spain. Technovation 28(4), 222–230 (2008)

    Article  Google Scholar 

  19. Nonaka, I.: The Knowledge-Creating Company. Harvard Business Review. November–December. Google Scholar (1991)

    Google Scholar 

  20. Nonaka, I.: A dynamic theory of organizational knowledge creation. Organ. Sci. 5(1), 14–37 (1994)

    Article  Google Scholar 

  21. Nonaka, I., Byosiere, P., Borucki, C.C., Konno, N.: Organizational knowledge creation theory: a first comprehensive test. Int. Bus. Rev. 3(4), 337–351 (1994)

    Article  Google Scholar 

  22. Nonaka, I., Takeuchi, H.: The knowledge-creating company: how Japanese companies create the dynamics of innovation. Long Range Plan. 4(29), 592 (1996)

    Article  Google Scholar 

  23. Nonaka, I., Toyama, R., Byosiere, P.A: Theory of organizational knowledge creation: understanding the dynamic process of creating knowledge. In: Dierkes, M., Antal, A., Child, J., Nonaka, I. (eds.) Handbook of Organizational Learning and Knowledge, Oxford University Press, Oxford (2001)

    Google Scholar 

  24. Nonaka, L., Takeuchi, H.: The Knowledge-Creating Company. Oxford University Press, New York (1995)

    Google Scholar 

  25. Nonaka, I., von Krogh, G., Voelpel, S.: Organizational knowledge creation theory: evolutionary paths and future advances. Organ. Stud. 27(8), 1179–1208 (2006)

    Article  Google Scholar 

  26. Payne, S.C., Huffman, A.H.: A longitudinal examination of the influence of mentoring on organizational commitment and turnover. Acad. Manag. J. 48(1), 158–168 (2005)

    Article  Google Scholar 

  27. Polanyi, M.: The Tacit Dimension. The University of Chicago Press, Chicago (1966)

    Google Scholar 

  28. Results of Hofstede about Morocco. https://www.hofstede-insights.com/country/morocco/

  29. Rice, J.L., Rice, B.S.: The applicability of the SECI model to multi-organisational endeavours: an integrative review. Int. J. Organ. Behav. 9(8), 671–682 (2005)

    Google Scholar 

  30. Sanchez, R.: Knowledge Management and Organizational Competence. Oxford University Press, New York (2001)

    Google Scholar 

  31. Schulz, M.: The uncertain relevance of newness: organizational learning and knowledge flows. Acad. Manag. J. 44(4), 661–681 (2001)

    Google Scholar 

  32. Tsai, M.-T., Li, Y.-H.: Knowledge creation process in new venture strategy and performance. J. Bus. Res. 60(4), 371–381 (2007)

    Article  Google Scholar 

  33. Von Krogh, G., Ichijo, K., Nonaka, I.: Enabling Knowledge Creation. Oxford University Press, New York (2000)

    Book  Google Scholar 

  34. Weir, D., Hutchings, K.: Cultural embeddedness and contextual constraints: knowledge sharing in Chinese and Arab cultures. Knowl. Process. Manag. 12(2), 89–98 (2005)

    Article  Google Scholar 

  35. Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, Beverly Hills (1984)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Hassan II University, Casablanca, Morocco

    Meriem Talaskou & Lhacen Belhcen

Authors
  1. Meriem Talaskou
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Lhacen Belhcen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Meriem Talaskou .

Editor information

Editors and Affiliations

  1. University of Staffordshire, Stoke-on-Trent, UK

    Lorna Uden

  2. National University of Kaohsiung, Kaohsiung, Taiwan

    I-Hsien Ting

  3. University of Salamanca, Salamanca, Spain

    Juan Manuel Corchado

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Talaskou, M., Belhcen, L. (2019). The SECI Model in Moroccan Context: A Case Study of Payment Solution Software Sector. In: Uden, L., Ting, IH., Corchado, J. (eds) Knowledge Management in Organizations. KMO 2019. Communications in Computer and Information Science, vol 1027. Springer, Cham. https://doi.org/10.1007/978-3-030-21451-7_20

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-21451-7_20

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-21450-0

  • Online ISBN: 978-3-030-21451-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation