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A Web-Based “InstaSked” Appointment Scheduling System at Perpetual Help Medical Center Outpatient Department

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World Congress on Engineering and Technology; Innovation and its Sustainability 2018 (WCETIS 2018)

Part of the book series: EAI/Springer Innovations in Communication and Computing ((EAISICC))

Abstract

Patient’s satisfaction and comfort are the priorities of every hospital. With the traditional appointment system, patients have been experiencing long waiting time, which causes dissatisfaction. This study designed a new web-based appointment scheduling system the “InstaSked” which could reduce the waiting time experienced by patients. It is designed for patients (booking their appointment), medical secretaries (managing patient list), doctors, and management (monitoring patients). The system used an integration of the Six Sigma methodology, DMADV (define, measure, analyze, design, and verify), and BPM (business process management).

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References

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Acknowledgments

The authors would like to thank all those who help in the completion of the project, especially UPHMC for allowing the study to be conducted in their vicinity. Special mention to the hospital staffs in supporting the study, providing all the necessary help the researcher needs.

Recommendations The researchers would like to recommend that a hospital management system should be applied. This would greatly help the doctors and secretaries in tracking their patients’ record. A database that includes patient’s records, results, consultations, and the like is highly recommended.

Creation of a mobile application version of InstaSked is also recommended, because it would be easier for the patients.

Author information

Authors and Affiliations

  1. Industrial Engineering Department, University of Perpetual Help System DALTA, Las Piñas City, Philippines

    Sheily Mendoza, Ranzel Cloie Padpad, Amira Jane Vael & Cindy Alcazar

  2. University of Perpetual Help System DALTA, Las Piñas City, Philippines

    Sheily Mendoza, Ranzel Cloie Padpad, Amira Jane Vael & Cindy Alcazar

  3. Graduate Studies, Mapua University, Manila, Philippines

    Rolando Pula

  4. School of Graduate Studies, Mapua University, Manila, Philippines

    Rolando Pula

Authors
  1. Sheily Mendoza
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  2. Ranzel Cloie Padpad
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  3. Amira Jane Vael
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  4. Cindy Alcazar
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  5. Rolando Pula
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Corresponding author

Correspondence to Sheily Mendoza .

Editor information

Editors and Affiliations

  1. Adamson University, Manila, Philippines

    Angelo Beltran Jr.

  2. University of Perpetual Help System DALTA, Las Pinas, Philippines

    Zeny Lontoc

  3. University of Perpetual Help System DALTA, Las Pinas, Philippines

    Belinda Conde

  4. Cheongju University, Chungchongbukdo, Cheongju-si, Korea (Republic of)

    Ronnie Serfa Juan

  5. Bataan Peninsula State University, Balanga, Philippines

    John Ryan Dizon

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Mendoza, S., Padpad, R.C., Vael, A.J., Alcazar, C., Pula, R. (2020). A Web-Based “InstaSked” Appointment Scheduling System at Perpetual Help Medical Center Outpatient Department. In: Beltran Jr., A., Lontoc, Z., Conde, B., Serfa Juan, R., Dizon, J. (eds) World Congress on Engineering and Technology; Innovation and its Sustainability 2018. WCETIS 2018. EAI/Springer Innovations in Communication and Computing. Springer, Cham. https://doi.org/10.1007/978-3-030-20904-9_1

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  • DOI: https://doi.org/10.1007/978-3-030-20904-9_1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20903-2

  • Online ISBN: 978-3-030-20904-9

  • eBook Packages: EngineeringEngineering (R0)

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