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Collaboration in Mixed Homecare – A Study of Care Actors’ Acceptance Towards Supportive Groupware

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 354))

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Abstract

As more and more people reach high age the need for care, especially at home, rises. Caring involves the coordination of a wide variety of actors. Modern information and communication technologies (ICT) may improve care coordination and thus relieve all actors involved in outpatient care.

This paper presents the results of a study (n = 108), that aimed to find out about the attitude of care actors towards digital care coordination tools in Germany. The survey contained questions regarding the care situation, expectations, technology commitment, barriers and need for assistance.

The data were primarily evaluated according to the subgroups informal caregivers and professional actors. The study showed a lack of target group oriented provision and support of groupware. A mere provision of the technology does not lead to the desired acceptance of the offer because none of the actor groups sees the initiating role of technology use on their side. Personal instruction and support are in demand in both user groups, regardless of technology commitment. For the rather less technology-savvy informal caregivers, this can be explained through their rather tense care situations and the mostly rather high age and the associated restrictions. Professionals demand to learn the technology in order to integrate it as effectively as possible into their daily care routine.

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Notes

  1. 1.

    https://tinyurl.com/BIS2019Renyi.

  2. 2.

    https://youtu.be/mDkuJrocxL4 (informal actors), https://youtu.be/ZLSYalm9bT0 (professional actors); English subtitle available.

  3. 3.

    Free online access to the questionnaire: https://zis.gesis.org/skala/Neyer.

  4. 4.

    Participants were asked to tick the relevant reasons. 0 means “not relevant” and 1 “relevant”.

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Acknowledgments

We want to thank our participants for contributing their time. This work was supported by the Ministry of Social Affairs and Integration Baden-Württemberg.

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Authors and Affiliations

  1. Furtwangen University, Robert-Gerwig-Platz 1, 78120, Furtwangen, Germany

    Madeleine Renyi, Melanie Rosner & Christophe Kunze

  2. School of Business Administration and Economics, Department of Accounting and Information Systems, University Osnabrück, Katharinenstr. 1, 49069, Osnabrück, Germany

    Madeleine Renyi & Frank Teuteberg

Authors
  1. Madeleine Renyi
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  2. Melanie Rosner
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  3. Frank Teuteberg
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  4. Christophe Kunze
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Correspondence to Madeleine Renyi .

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Editors and Affiliations

  1. Poznań University of Economics and Business, Poznań, Poland

    Witold Abramowicz

  2. ETSI Informática, University of Seville, Seville, Spain

    Rafael Corchuelo

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Renyi, M., Rosner, M., Teuteberg, F., Kunze, C. (2019). Collaboration in Mixed Homecare – A Study of Care Actors’ Acceptance Towards Supportive Groupware. In: Abramowicz, W., Corchuelo, R. (eds) Business Information Systems. BIS 2019. Lecture Notes in Business Information Processing, vol 354. Springer, Cham. https://doi.org/10.1007/978-3-030-20482-2_22

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  • DOI: https://doi.org/10.1007/978-3-030-20482-2_22

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