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Understanding the Challenges to the Safe Delivery of Care in the Mexican Healthcare System

  • Carlos D. de-Leon ZuloagaEmail author
  • Carlos Aceves-Gonzalez
  • Elvira Perez Vallejos
  • Rosa Rosales-Cinco
  • Alexandra Lang
  • Sue Hignett
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 957)

Abstract

Safety and quality challenges have been identified by national and global organizations highlighting the need for health sector improvements in Mexico. The current research investigates healthcare workers’ perspectives of factors affecting their job performance and wellbeing, ability to provide effective care and overall patient safety culture within a public hospital in Guadalajara. A total of 30 hospital staff took part in a card sorting task to elicit the perceived impact of eight pre-identified organizational factors. Results showed that healthcare workers identified the top contributory factors as ‘Finance/budget’ and ‘Resources’. ‘Staff numbers and competency’ was chosen for having more significant impact in delivering safe and effective healthcare, while ‘Communication’ was perceived to have more impact on the way their do their job. The findings from this study helped to identify areas for future applied research projects and provisional direction to the Hospital Quality Managers for targeted improvements projects.

Keywords

Healthcare Quality improvement Staff performance Patient safety LMIC 

Notes

Acknowledgments

Research team thanks the HCdG Quality Management staff for their support planning and executing the workshops. Acknowledgement of funding for this research through the UK Research and Innovation Global Challenge Research Fund, University of Nottingham award. Elvira Perez Vallejos acknowledges the financial support of the NIHR Nottingham Biomedical Research Centre.

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Carlos D. de-Leon Zuloaga
    • 1
    Email author
  • Carlos Aceves-Gonzalez
    • 1
  • Elvira Perez Vallejos
    • 2
  • Rosa Rosales-Cinco
    • 1
  • Alexandra Lang
    • 3
  • Sue Hignett
    • 4
  1. 1.Centro de Investigaciones en ErgonomíaUniversidad de GuadalajaraGuadalajaraMexico
  2. 2.Nottingham Biomedical Research CentreUniversity of NottinghamNottinghamUK
  3. 3.Nottingham University Hospitals TrustQueen’s Medical CentreNottinghamUK
  4. 4.Loughborough Design SchoolLoughborough UniversityLoughboroughUK

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