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A Leadership and Demographic View of the Nexus Between Emotional Intelligence and Job Satisfaction in Ghana’s Banking Sector

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Advances in Human Factors, Business Management and Leadership (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 961))

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Abstract

The paper examines the relationship between emotional intelligence and job satisfaction levels of employees in the Ghanaian banking sector and whether the relationship is moderated by the transformational and transactional leadership styles. It also examines the influence of some demographic variables (age and educational levels) on the relationship. A cross-sectional design was used with standardized questionnaires to collect data. Both the simple random sampling and purposive sampling techniques were adopted to select respondents. 208 bankers was engaged in the study. The results indicated a positive relationship between bankers’ emotional intelligence and their job satisfaction (β = .02, p = .38) although not statistically significant. However, transactional leadership (β = .18, p = .04) and transformational leadership (β = .17, p = .02) significantly moderated the relationship. The study shows the importance of leadership styles in facilitating job satisfaction among bankers and also reveals that age and high educational qualifications are not yardsticks for one’s level of emotional intelligence.

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Author information

Authors and Affiliations

  1. University of Ghana Business School, Legon, Accra, Ghana

    Kwasi Dartey-Baah

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  1. Kwasi Dartey-Baah
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Correspondence to Kwasi Dartey-Baah .

Editor information

Editors and Affiliations

  1. Department of Production, University of Vaasa, Vaasa, Finland

    Jussi Ilari Kantola

  2. University of South-Eastern Norway, Borre, Norway

    Salman Nazir

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Dartey-Baah, K. (2020). A Leadership and Demographic View of the Nexus Between Emotional Intelligence and Job Satisfaction in Ghana’s Banking Sector. In: Kantola, J., Nazir, S. (eds) Advances in Human Factors, Business Management and Leadership. AHFE 2019. Advances in Intelligent Systems and Computing, vol 961. Springer, Cham. https://doi.org/10.1007/978-3-030-20154-8_25

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  • DOI: https://doi.org/10.1007/978-3-030-20154-8_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20153-1

  • Online ISBN: 978-3-030-20154-8

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