Skip to main content

A Management Science Perspective on Resilience

  • Conference paper
  • First Online:
Advances in Human Error, Reliability, Resilience, and Performance (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 956))

Included in the following conference series:

Abstract

The practice of resilience within many industries, especially aviation, oil, and nuclear power, focuses on practice at the individual, system, and organizational level. At the individual and system levels, near-miss events, mishaps, and incidents are investigated to determine causal factors to proactively rectify the problems. At the organizational level, resilient behavior begins with a strategic model that encompasses management commitment to safety. The field of resilience engineering has made great strides in understanding resilience at each of these levels. However, work in this field sometimes fails to consider additional perspectives provided by other fields that may fill gaps in our knowledge. The purpose of this paper is to consider how theories from management science may augment ideas in resilience engineering to allow for a more complete understanding of resilience as a multi-level phenomenon.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. National Transportation Safety Board (NTSB): In-Flight Breakup During Test Flight Scaled Composites SpaceShipTwo, N339SS. Washington, DC (2015)

    Google Scholar 

  2. Hollnagel, E., Woods, D.D., Leveson, N.: Resilience Engineering: Concepts and Precepts. Ashgate, Aldershot (2006)

    Google Scholar 

  3. Maier, W.M., Rechtin, E.: The Art of Systems Architecture, 2nd edn. CRC Press, Boca Raton (2000)

    MATH  Google Scholar 

  4. Scott, W.R.: Organizations: Rational, Natural, and Open Systems, 5th edn. Prentice Hall, Upper Saddle River (2003)

    Google Scholar 

  5. Woods, D.: Engineering organizational resilience to enhance safety: a progress report on the emerging field of resilience engineering. In: Proceedings of the Human Factors and Ergonomics Society, vol. 50, no. 19, pp. 2237–2241. Sage, Los Angeles (2006)

    Article  Google Scholar 

  6. Annarelli, A., Nonino, F.: Strategic and operational management of organizational resilience: current state of research and future directions. Omega 62, 1–18 (2016)

    Article  Google Scholar 

  7. Tillement, S., Cholez, C., Reverdy, T.: Assessing organizational resilience: an interactionist approach. Management 12, 230–264 (2009)

    Google Scholar 

  8. Perrow, C.: Normal Accidents: Living with High-Risk Technologies New York. Basic Books, New York (1984)

    Google Scholar 

  9. Perrow, C.: Normal Accidents: Living with High Risk Technologies-Updated Edition. Princeton University Press, Princeton (2011)

    Book  Google Scholar 

  10. Roberts, K.H.: New challenges in organizational research: high reliability organizations. Organ. Environ. 3, 111–125 (1989)

    Google Scholar 

  11. Leveson, N., Dulac, N., Marais, K., Carroll, J.: Moving beyond normal accidents and high reliability organizations: a systems approach to safety in complex systems. Org. Stud. 30, 227–249 (2009)

    Article  Google Scholar 

  12. Rasmussen, J.: Models of mental strategies in process plant diagnosis. In: Human Detection and Diagnosis of System Failures, pp. 241–258. Springer, Boston (1981)

    Chapter  Google Scholar 

  13. Reason, J.: Human Error. Cambridge University Press, Cambridge (1990)

    Book  Google Scholar 

  14. Dekker, S., Hollnagel, E., Woods, D., Cook, R.: Resilience engineering: new directions for measuring and maintaining safety in complex systems, pp. 1–67. Final Report, Lund University School of Aviation (2008)

    Google Scholar 

  15. Hollnagel, E.: Flight decks and free flight: where are the system boundaries? Appl. Ergon. 38, 409–416 (2017)

    Article  Google Scholar 

  16. Leveson, N.: Engineering a Safer World: Systems Thinking Applied to Safety. MIT Press, Cambridge (2011)

    Google Scholar 

  17. Shappell, S.A., Wiegmann, D.A.: The Human Factors Analysis and Classification System—HFACS, Report DOT/FAA/AM-00/7, Department of Transportation, FAA, Washington, DC (2000)

    Google Scholar 

  18. Hollnagel, E.: An Application of the Functional Resonance Analysis Method (FRAM) to Risk Assessment of Organisational Change. No. SSM–2013-09, Swedish Radiation Safety Authority (2012)

    Google Scholar 

  19. Leveson, N.G.: Complexity and safety. In: Complex Systems Design & Management, pp. 27–39. Springer, Heidelberg (2012)

    Google Scholar 

  20. Rasmussen, J.: Risk management in a dynamic society: a modeling problem. Saf. Sci. 27, 183–213 (1997)

    Article  Google Scholar 

  21. Linnenluecke, M.K.: Resilience in business and management research: a review of influential publications and a research agenda. Int. J. Manag. Rev. 19, 4–30 (2017)

    Article  Google Scholar 

  22. Bonanno, G.A.: Loss, trauma, and human resilience: have we underestimated the human capacity to thrive after extremely aversive events? Am. Psychol. 59, 20–28 (2004)

    Article  Google Scholar 

  23. Bonanno, G.A.: Resilience in the face of potential trauma. Curr. Dir. Psychol. Sci. 14, 135–138 (2005)

    Article  Google Scholar 

  24. Masten, A., Best, K., Garmezy, N.: Resilience and development: contributions from the study of children who have overcome adversity. Dev. Psychopathol. 2, 425–444 (1990)

    Article  Google Scholar 

  25. Luthar, S.S., Cicchetti, D., Becker, B.: The construct of resilience: a critical evaluation and guidelines for future work. Child Dev. 71, 543–562 (2000)

    Article  Google Scholar 

  26. Becker, T.E., Ferry, D.L.: Profiles as a way of learning more about resilience. Ind. Organ. Psychol. 9, 503–508 (2016)

    Article  Google Scholar 

  27. Masten, A.: Ordinary magic. Am. Psychol. 56, 227–238 (2001)

    Article  Google Scholar 

  28. Ong, A.D., Bergeman, C.S., Boker, S.M.: Resilience comes of age: defining features in later adulthood. J. Person. 77, 1777–1804 (2009)

    Article  Google Scholar 

  29. Davydov, D.M., Stewart, R., Ritchie, K., Chaudieu, I.: Resilience and mental health. Clin. Psychol. Rev. 30, 479–495 (2010)

    Article  Google Scholar 

  30. Yost, P.: Resilience practices. Ind. Organ. Psychol. 9, 475–479 (2016)

    Article  Google Scholar 

  31. Vanhove, A.J., Herian, M.N., Perez, A.L., Harms, P.D., Lester, P.B.: Can Resilience be developed at work? A meta-analytic review of resilience-building programme effectiveness. J. Occup. Organ. Psychol. 89, 278–307 (2016)

    Article  Google Scholar 

  32. Hobfoll, S.E., Stevens, N.R., Zalta, A.K.: Expanding the science of resilience: conserving resources in the aid of adaptation. Psychol. Inq. 26, 174–180 (2015)

    Article  Google Scholar 

  33. Kimhi, S.: Levels of resilience: associations among individual, community, and national resilience. J Health Psychol. 21, 164–170 (2016)

    Article  Google Scholar 

  34. Weick, K.E.: Sensemaking in Organizations. Sage, London (1995)

    Google Scholar 

  35. Weick, K.E.: The collapse of sensemaking in organizations: the Mann Gulch disaster. Admin. Sci. Quart. 38, 628–652 (1993)

    Article  Google Scholar 

  36. Barthol, R.P., Ku, N.D.: Regression under stress to first learned behavior. J. Abnorm. Soc. Psychol. 59, 134–136 (1959)

    Article  Google Scholar 

  37. Beck, T.E., Lengnick-Hall, C.A.: Resilience capacity and strategic agility: prerequisites for thriving in a dynamic environment. In: Resilience Engineering Perspectives, vol. 2, pp. 61–92. CRC Press (2016)

    Google Scholar 

  38. Linnenluecke, M.K., Griffiths, A.: The 2009 Victorian bushfires: a multilevel perspective on organizational risk and resilience. Organ. Environ. 26, 386–411 (2013)

    Article  Google Scholar 

  39. Albert, S., Whetten, D.: Organizational identity. In: Cummings, L.L., Staw, B.M. (eds.) Research in Organizational Behavior, vol. 7, pp. 263–295. JAI Press, Greenwich (1985)

    Google Scholar 

  40. Dutton, J., Dukerich, J.: Keeping an eye on the mirror: image and identity in organizational adaptation. Acad. Manag. J. 34, 517–554 (2001)

    Google Scholar 

  41. Child, J., Smith, C.: The context and process of organizational transformation-Cadbury limited in its sector. J. Manag. Stud. 24, 565–593 (1987)

    Article  Google Scholar 

  42. Ravasi, D., Schultz, M.: Responding to organizational identity threats: exploring the role of organizational culture. Acad. Manag. J. 49, 433–458 (2006)

    Article  Google Scholar 

  43. Gioia, D.A., Chittipeddi, K.: Sensemaking and sensegiving in strategic change initiation. Strat. Manag. J. 12, 433–448 (1991)

    Article  Google Scholar 

  44. Woods, D.D., Branlat, M.: Basic patterns in how adaptive systems fail. In: Resilience Engineering in Practice, pp. 127–144 (2011)

    Google Scholar 

  45. Campbell, D.T.: Asch’s moral epistemology for socially shared knowledge. In: Rock, I. (ed.) The Legacy of Solomon Asch: Essays in Cognition and Social Psychology, pp. 39–52. Erlbaum, Hillsdale (1990)

    Google Scholar 

  46. Edmondson, A.C.: Psychological safety and learning behavior in work teams. Admin. Sci. Q. 44, 350–383 (1999)

    Article  Google Scholar 

  47. Edmondson, A.C.: Psychological safety, trust, and learning in organizations: a group-level lens. In: Kramer, R.M., Cook, K.S. (eds.) Trust and Distrust in Organizations: Dilemmas and Approaches, pp. 239–272. Russell Sage, New York (2004)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Kimberly Stowers .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Stowers, K., Mehta, Y., Huh, Y., Brady, L., Kasdaglis, N. (2020). A Management Science Perspective on Resilience. In: Boring, R. (eds) Advances in Human Error, Reliability, Resilience, and Performance. AHFE 2019. Advances in Intelligent Systems and Computing, vol 956. Springer, Cham. https://doi.org/10.1007/978-3-030-20037-4_27

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-20037-4_27

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20036-7

  • Online ISBN: 978-3-030-20037-4

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics