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Conclusion: Mediated Action in the Shop

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Book cover The Spatial and Temporal Dimensions of Interactions

Abstract

This chapter addresses the ‘so what?’ question, and the relevance of understanding service interactions through a deep linguistically and non-linguistically informed analysis. The chapter concludes with a ‘map’ showing how the application of the various theoretical and analytical tools presented in the previous chapters fits into a larger theory of discourse in interaction and an analytical protocol for approaching service encounters. The ‘map’ provides a coherent account of the approach that will be of great use to scholars interested in service encounters in particular, but also other types of interactions such as medical encounters.

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Authors and Affiliations

  1. Western Sydney University, Sydney, NSW, Australia

    Dariush Izadi

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  1. Dariush Izadi
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Izadi, D. (2020). Conclusion: Mediated Action in the Shop. In: The Spatial and Temporal Dimensions of Interactions. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-19584-7_8

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  • DOI: https://doi.org/10.1007/978-3-030-19584-7_8

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  • Publisher Name: Palgrave Macmillan, Cham

  • Print ISBN: 978-3-030-19583-0

  • Online ISBN: 978-3-030-19584-7

  • eBook Packages: Social SciencesSocial Sciences (R0)

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