Trust as a Factor of Interaction Efficiency

  • S. AyupovaEmail author
  • D. Bents
  • E. Kozlova
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 139)


In modern world the problem of trusting relations become more and more popular. In conditions of limited resources, the government, large corporations and private individuals are interested in reducing the costs associated with negotiating, contracting and improving the effectiveness of interaction at any level. It is obvious that a high level of trust helps to reduce uncertainty and risks, as well as minimize costs. Thus, trust becomes the basis for making managerial decisions at different levels: both for developing a social and economic strategy for whole country with the purpose of minimizing risk factors and also for developing a strategy of corporation in the conditions of partnership. Trust becomes a form of capital that has an ability to be accumulated and invested.

Building trust among any actors at all levels becomes topical. In conditions of unstable political and economic situation for many countries, the trust growth become key factor for increasing of interaction efficiency. At the same time, the problem of trust is still poorly studied. Most of available technique are based on expert assessments and are subjective. In these conditions, the priority task is search for quantitative indicators showing the degree of trust. We can solve a problem of intercountry comparisons and receive objective results when we use objective quantitative indices.

The purpose of the article is to assess the level of trust in different countries. This article show the survey of existing methods for assessing interpersonal and institutional trust in Russia and other world. We research the nature of this category and show the influence of trust on country’s development.


Trust Interpersonal trust Institutional trust Interaction efficiency Risk 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Institute of Economics of Industries, Business and AdministrationChelyabinsk State UniversityChelyabinskRussia

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