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Individual and Interpersonal Outcomes of Cultural Intelligence

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Cultural Intelligence in the World of Work

Abstract

Cultural intelligence is believed to be beneficial for people involved in a variety of intercultural or multicultural situations. In this chapter, we review research examining the relationships between cultural intelligence and various outcomes at both the individual and interpersonal levels. At the individual level, we review studies on cultural judgment and decision making, creativity, intention to work abroad, cross-cultural adjustment, job performance, and global leadership. At the interpersonal level, we review studies on trust and social acceptance, creative collaboration, knowledge transfer, and conflict and negotiation.

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Notes

  1. 1.

    We categorized the levels according to the level at which the phenomenon happens, instead of the level of empirical analysis. For example, knowledge transfer is an interpersonal level phenomenon since it happens between at least two people. But in the empirical studies we reviewed, it was measured and analyzed at individual level.

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Authors and Affiliations

  1. Discipline of International Business, University of Sydney Business School, University of Sydney, Darlington, NSW, Australia

    Yuan Liao

  2. Peter B. Gustavson School of Business, University of Victoria, Victoria, BC, Canada

    David C. Thomas

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  1. Yuan Liao
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  2. David C. Thomas
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Correspondence to Yuan Liao .

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Liao, Y., Thomas, D.C. (2020). Individual and Interpersonal Outcomes of Cultural Intelligence. In: Cultural Intelligence in the World of Work. Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies. Springer, Cham. https://doi.org/10.1007/978-3-030-18171-0_6

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