eGovernment Framework

Abstract

Chapter 1 introduces the topics eDemocracy and eGovernment. In Sect. 1.1, we will refer to the European eGovernment initiative, which is rooted in the Lisbon Strategy and includes the eGovernment Action Plan 2016-2020. The concepts of eDemocracy and eGovernment are defined in Sect. 1.2. In addition, we show different possibilities of interaction between administration and citizens on the one hand, and administration and companies on the other hand. The eGovernment Framework of the University of Fribourg consists of the three process levels, i.e., information and communication, production and participation (Sect. 1.3) and provides the structural concept for this book. Section 1.4 differentiates eGovernment from eBusiness and eCommerce. A topical overview of all chapters is given in Sect. 1.5. Bibliographical notes for eDemocracy, eGovernment, eBusiness, and eCommerce can be found in Sect. 1.6. The eight process areas eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity make up the main chapters of this book and will each be complemented by a case study from either administration or investigation.